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Facilitator Qualities

Subject: File: "QUALITES FAQ"

These qualities were taken from the QUALITIES FAQ created by the Group Facilitation Listserv GRP-FACL@CNSIBM.ALBANDY.EDU. I took the qualities posted to the list, then sorted them alphabetically. See what patterns emerged. What do you think is important in the online context? What is less important? What is missing?


  • acceptance of others, able to hold a fellow human being with unconditional positive regard
  • active listener.
  • adult learning understanding
  • ask questions that will lead to insight
  • ask questions. (Knowing how to...)
  • asks provocative questions
  • attentive so as to capture the comments that show that participants aren't "walking the talk"
  • authentic and congruent ... eg walks his/her talk and is honest
  • caring, caring, caring.
  • clarify what they have gained from the experience and to help them gain additional insight
  • compassionate
  • conceptual and Systemic thinking (to put it all together)
  • concern for quality (and being able to describe it)
  • creating constructive conflict
  • dynamics.
  • effective listener
  • egoless
  • empathy ...the ability to see the situation as the other sees it
  • encourage open communication.
  • feedback skills
  • flexibility, versatility, (ability to switch gears at the last moment)
  • gives feedback
  • group dynamics. (Knowledgeable about)
  • insight into interpersonal dynamics
  • inspire (create a learning environment)
  • keeping the discussion on track
  • knowledge of audience (what they expect)
  • knowledge of content that fits desired outcomes.
  • leads a group of trainees in acquiring new skills, knowledge, or understanding.
  • listen and summarize what you have heard from a non-judgmental place
  • listening for understanding and context
  • maintaining focus on the issues.
  • maximize gaining of knowledge and skill in the time available
  • neutrality
  • not providing all answers to the participants
  • notices patterns in group interaction and brings it up to the group for exploration.
  • notices what is NOT said as well as what is
  • objectivity/neutrality (no vested interest in one solution over another)
  • observation and listening for opportunities and actualities of learning.
  • observes how others in the group may have experienced the same exercise.
  • observes nonverbal messages
  • open to self-growth and flexible about her/his learning and how to do things.
  • organization Skills
  • pace the discussion and change the level of the discussion at the appropriate time (from brainstorming to evaluation to decision to action planning) (or from thinking to feeling)
  • posing problems, questions, tools and other means to stir the mind and body to learn. (Set up learning environment via...)
  • presentation skills
  • problem solving and salvage whatever degree of agreement and end meeting on a positive note sense of direction.
  • process their experience
  • questioning (as opposed to telling) skills
  • read not only individuals, but interaction between individuals, and the subtleties of group
  • resume findings (restart groups)
  • self knowledge and awareness (strengths, weaknesses, impact on others)
  • sense when a quiet person or an important person has something to contribute
  • stay out of the way or keep their mouth shut (Knowing how to...)
  • steer the group in a positive direction
  • subject matter expertise,
  • understanding and experience in a wide variety of facilitation
  • understanding of and skill with process of learning of their audience.
  • use out-going participants to get the discussion rolling make room for the quiet ones

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