CoP Series #2: What the heck is a Domain and why should I care?

This is a reblog of a guest blog post I did on Darren Sidnick’s Learning & Technology Blog: What the heck is a Domain and why should I care? (CoP with Nancy White). I’m republishing them here with Darren’s blessing! Part 1part 2part 3, part 4, part 5part 6,  part 7 ,  part 8 , part 9 and  part 1o  are all here on the blog.

What the heck is a Domain and why should I care?

Flickr photo by IdeaideiaIn the first in our series on communities of practice, (CoPs) I briefly mentioned Community, Domain and Practice. In this blog post I want to dive a little deeper into Domain. Because Etienne Wenger does such a great job of defining domain (and he really helped me understand it) I’ll start with his definition, and use his definitions later for Community and Practice as well:
The domain: from http://www.ewenger.com/theory/

A community of practice is not merely a club of friends or a network of connections between people. It has an identity defined by a shared domain of interest. Membership therefore implies a commitment to the domain, and therefore a shared competence that distinguishes members from other people. (You could belong to the same network as someone and never know it.) The domain is not necessarily something recognized as “expertise” outside the community. A youth gang may have developed all sorts of ways of dealing with their domain: surviving on the street and maintaining some kind of identity they can live with. They value their collective competence and learn from each other, even though few people outside the group may value or even recognize their expertise.

So Domain is what we care about together. It is what is important enough for us to make time to participate, to learn these crazy online tools if that’s how our community connects, and makes us prioritize it over the many other things we have in our busy lives. So it has to matter! So if a learner is taking a course because they “have to”, we need to think carefully about if a community is the right approach.

Domain is not static
Domain is also one of those things that seems obvious at first — we are interested in learning about how to become entrepreneurs — but ends up being a bit more subtle. In large communities, there may be a big, overarching domain, with smaller, more specialized subgroups. In some communities, the domain may be relevant for only a short period of time and then the community naturally comes to the end of it’s life. The domain may shift when new people join or initial core members leave. Not all domain’s are “eternal!” So the first lesson about Domain is that it is not static and it has to reflect and respond to the interests and needs of the member. So we might start a CoP on entrepreneurs coming out of a business course offering, but it may turn out that the core of the group is really interested in marketing for small businesses, or developing a horticulture business. Then you get to that “ignition” point where the interest and passion is sufficient to get the community going. That “commitment” that Etienne describes in his definition. Over time, the domain focus might shift again — and responding to that shift is critical for community sustainability.

Community and personal identity
Domain also has to do with something else important in communities of practice: identity. The domain gives the community as a whole an identity, and it also is part of the identity of individual “members.” Shawn Callahan from Anecdote often says a useful test of a domain is to be able to identify with it personally. So in a community of entrepreneurs, you would say, yes, I’m an entrepreneur. But it may have a lot more personal meaning if it was “yes, I’m own a small horticultural business” and thus the more specific domain has more meaning.

So if you are thinking about a communities of practice approach with your e-learners, ask yourself, what might be the domain of my community? Try it out on some of your learners. See what they tell you. If it resonates… keep going. If they look at you like you are crazy, keep refining your ideas about domain WITH them. Because after all, it will be THEIR community. If you do this little experiment, leave a comment here and share a story of what you learned!

Here is another story about domain: http://joitskehulsebosch.blogspot.com/2008/07/communities-of-practice-and-bulldozers.html

Flickr Photo Credit:

view photostream Uploaded on July 10, 2008
by ideaideai

Catch up strategies in online courses

Flickr photo by Simon Pais-ThomasMy friend Bronwyn Stuckey wrote a blog post this week that rang bells for me. She was essentially asking, how do we catch up when we are lost or left behind in an online learning course/class/workshop? This hit home because right now I’m facilitating a workshop and have totally fallen behind in two online courses I’m ostensibly “taking!” Ha!

Here is a snippet to get us started. Lost or left behind in online learning? « Bron’s Spot

Flickr photo by JagginLast week I was facing what many of our online learners must face – a guilt trip about not devoting enough time to a course and being overwhelmed by decisions. Do I try to catch it all up after being inattentive for a few weeks? Do I try and contact someone, perhaps a buddy, and try to get the abridged version of what has passed me by? If everyone else is keeping up why am I so inadequate? Do I just pick up from here and ignore or let slide what has passed me by? Or do I just give up because I feel too far behind?

I know in the Foundations of Communities of Practice workshop in which I am a leader and coach, we have have been acutely aware of this kind of problem. How do we allow people easy reentry into the hub of the learning when they have been absent (physically or mentally)? This is particularly important when courses like Foundations and the FOC08 and CCK08 have a frequent phase changes that make returning your attentions like picking up a movie plot part way through the screening. We have never really found a satisfactory answer. How do other online programs deal with this?

Flickr photo by Ric e etteFirst, for those not familiar with term “phase change” in the context of a course, my interpretation is a phase change is when the group shifts from a focus or topic, shifts from one form of interaction to another (going from online to offline, for example, or shifting to using a different tool or modality.) Sometimes the shift makes us feel that there is no going back to previous phases, or that if you missed the previous phase, you were out of luck. Bron, is that your interpretation?

OK, let’s start brainstorming strategies for facilitating catch up and reentry. I started to sort some initial into two lists – strategies for the workshop designer/instructor/facilitator and strategies for the learner/participant, but in a collaborative or community setting, some of these might be interchangable. So they are all in one and you can infer which are more design strategies for the facilitator and which are more ongoing learner coping strategies. I’ve included those suggested by Bronwyn!

Design and Practice Strategies for Catching Up in Online Courses

  • Offer synchronous meetings to reestablish engagement through a focused moment in time.
  • Design “phase changes” (as Bron calls them in her blog post) that are also reentry points, rather than “left behind” points. (I should write a whole blog post on this one alone.)
  • Create or encourage the creation of summaries for both content and process where appropriate.
  • Design “Forgiveness” points in time where you tell the learner to ignore everything that came before and just dive in.
  • Encourage learning buddies to help each other – “personal bonds to keep us on track” (Bron).
  • Don’t go overboard in a designing “self directed learning” recognizing that learners are busy and may need/appreciate more scaffolding than “do your own thing, baby!”
  • Contact another learner and ask them to give you a quick update.
  • Offer to do a summary – you will learn more than anyone else and catch up at the same time.
  • Forgive yourself and let go of what was not done and focus on what can still be done.
  • Mark time in your calendar for the course and treat it like a “real appointment.”

What else?

P.S Edited on Friday, Sept 12 – Sue Waters’ comment reminded me it would have been helpful if I referenced the workshops I was referring to:

Photo Credits – creative commons on Flickr

view photostream Uploaded on January 5, 2007
by jaqian

WestPeter blows my mind

Flickr photo by stephend9If you are interested in knowledge management, knowledge sharing, collaboration and a passel of other topics, following WestPeter on Twitter is worth every second, every character, every bit and byte.

Why? Because Peter is a generous scanner and filterer. His tweets link to articles with a quick annotation. Look  at this bibliography on his website!

WestPeter is also known as Peter West at Continuous Innovation, which appears to be his consulting firm. I’d say if I were looking for a consultant, I’d sure look at his company because of the tremendous contribution he makes day in and day out via Twitter.

So Peter, thank you. I hope this little bit of link love will share your value even wider out in the world.

Photo credit on Flickr:

view photostream Uploaded on January 28, 2007
by stephend9

Engagement and motivation in collaborative action

Flickr photo by Philippe Boukobza
Tony Burgess, one of the founders of the CommpanyCommand community (and author) made a great post on Com-Prac this week around engagement in communities of practice. It was so terrific, I want to point to it and share a snippet from his post.

com-prac : Message: Re: [cp] CoPs and unpaid volunteers
The question I have asked myself is, “What is the experience of becoming an
especially active member of a community of practice?” In the process of
searching out this question, what emerged for me was a sense for what makes
members’ experience meaningful. It is the depth of meaning that they make from
the experience of being an active member that seems to propel them forward in
their journey. In a nutshell, here are three factors that stood out to me:

The experience is meaningful to me (an active member) along three dimensions:

(1) Connection: As a result of this experience I am becoming connected to
like-hearted leaders who I value. This is about relationship.

(2) Contribution: I am able to give back and make a difference–to contribute
my unique experience and talent to something greater than self. I am making a
positive difference for people and a collective that I value.

(3) Personal Development: As a result of this experience, I am personally
developing and becoming more effective as a leader and a person than I would
otherwise be. I am being exposed to people and experiences that change me. I’m
learning.

Given this understanding, a follow-up question follows:? “What can we as a
community of practice do to be a catalyst for the meaningful experience of
members?”

These three dimensions are terrific. They are also pretty general. A good starting place, but I think in practice, we need to go deeper. How do we understand these motivations? Both in CoPs and in other collaborative settings.

In yesterday’s telecons in our Knowledge Sharing Workshop, we asked what people thought motivated others to share knowledge. We talked about “gaining visibility for work” and “getting useful information.” They were all “true” answers, but very general. Easy to say yes to on first blush, but often prioritized at the bottom of giant to-do lists and thus engagement rarely happens.

Then we asked them personally, what motivated them to share their knowledge in the workshop and the answers were much more specific and actionable. People had a task they needed to do involving knowledge sharing. They wanted to expand their network of colleagues working in KS because they didn’t have enough of those people in their daily work life. And yes, some of them wanted to share because they believed in sharing. Those seem to be the people we can count on, but make up a fairly small percentage of any group we are working with.

When we are trying to design, support, create conditions for collaboration, how do we best suss out motivation to increase the chance of actual engagement? What are your “sussing” strategies?

Photo Credit:

view photos Uploaded in Flickr on February 4, 2008
by Philippe Boukobza

Getting used to online interfaces

We are into our second week of the FAO/CGIAR Knowledge Sharing workshop (the first, online phase of 4+ weeks) and I was struck by a conversation in one of our mentors learning logs (we each have a space for journaling.) Alexandra (who logs in as Maria Jorge) has come back after taking the first version of this workshop earlier this year to be a mentor. Joined in this conversation copied (with permission) below, is Michael, another past participant returning as a mentor, and Gauri, who moved from past participant to co-facilitator!

Maria Jorge – Friday, 5 September 2008, 03:57 AM

Hi all,

I think this second time (I participated already in the first KS) I am more excited about interacting with people and benefit from their experiences… I also want to browse through the moodle and learn a few extra tools. I hope to have time over the weekend to explore this more.

I like the new look of the moodle! The idea of having the list of facilitators and participants timezone and city all together is great, it gives a sense of group, of ‘room’ where everybody is together. Thanks for the improvement!

Great to see so much enthusiasm and interaction already!

Nancy White – Friday, 5 September 2008, 03:55 PM
I’m giggling, Alexandra, because I don’t think we changed much at all in the moodle. In fact we exported everything from the old workshop, reinstalled it here, then just pulled out the old discussions!! What seems different?

Michael Riggs – Sunday, 7 September 2008, 09:41 PM
Alexandra, I felt the same way! I liked the “new and improved” Moodle site for KS2 when I first logged in last week. It seems much easier to get around. So much so I went back to the KS1 site to see what had changed … and realized, as Nancy says, not much! I guess the site became more familiar through the process of KS1 than I had realized, and now navigating around seems quite straightforward. Chalk one up to experience.

Maria Jorge – Monday, 8 September 2008, 02:19 AM
Hi Michael,
Thanks for sharing your impressions too, so I do not feel so weird… I guess we learn more than we realized and some issues become ‘naturally’ familiar without us noticing. I think that the idea of a week zero (i.e. extra time to browse around without much extra commitment) was good (I don’t remember this in the first KS but perhaps there was that too and I do not remember…? I started a bit late so perhaps is that what I missed then?
Regards
Alexandra

Nancy White – Monday, 8 September 2008, 10:58 AM
I would love to “quote” this conversation on my blog if you two would be comfortable. It is a PERFECT example of what changes when we get used to a tool and it starts to disappear into the background.

Alexandra, you are right, “week 0” is new. Remember that first call in the first workshop where we tried to both cover the technology and begin substantive conversations? It was a MESS!!!

Gauri Salokhe – Monday, 8 September 2008, 12:22 PM
I can only second what you both have observed. The second time around it does seem easier to use and navigate. In terms of main page (central part) there is one difference – we have tried to put all the weeks’ main activities right at the top. In week 1, we only have week 1 related information and week 0 information is removed and placed elsewhere. In my case, this helps me navigate the space better.

What I also observed is that as a participant, the constant flow of emails seemed overwhelming but as a facilitator I am excited that there is so much happening, especially happy to see that there is so much interaction between participants and everyone trying to help each other.

Maria Jorge

Nancy, you can use our conversation for your blog. No problem!

Michael Riggs – Tuesday, 9 September 2008, 01:41 AM
That is OK with me Nancy.

Two things surface for me here.

  1. Use over time should make things easier. As we master a new interface (no matter how difficult or simple) it should fade into the background so we focus on interaction and content. Design has a lot to do with how fast this happens, as does frequency of use and individual preferences.
  2. Our role impacts are experience of the platform or tool. Obviously when we design something, we have deep familiarity. But when we have a specific role, we approach the platform with different eyes. Facilitator, mentor, participant, designer. So not only does this harken back to my old saw “designed for a group, experienced by an individual,” but it suggests that we may adapt faster if we have a specific role to play.

What do you think?

Edit on Wednesday – Gauri shared some of her reflections on her blog. And I continue to ponder this not only from a “workshop” perspective, but from an ongoing communities of practice perspective.