The cultures of collaboration – Inside Knowledge

Covershot of Inside KnowledgeShawn Callahan, Mark Schenk and I wrote a three part series for Inside Knowledge, the print magazine (yeah, I know. So yesterday!) I didn’t think any of it would show up freely available online, but lo and behold, part 2 is currently up. Take a gander… Masterclass: The cultures of collaboration – Inside Knowledge
Masterclass: The cultures of collaboration

In part one of this series we set our definition for collaboration and introduced the idea of team, community and network collaboration. As we move between each of these different types of working together, how do our traditional notions of collaboration and collaborative culture vary?

In Part 2 we’ll begin to explore this question in our journey to build better collaborative workplaces. While we do, it is important to keep in mind that collaboration happens both within and among organisations. Tapping the wider networks outside, collaborating across organisations is an essential part of the collaboration landscape. But for the purpose of this article, we are taking the perspective of at least starting within.

Update: All three parts are available online. The Culture of Collaboration, Shawn Callahan, Nancy White and Mark Schenk, Inside Knowledge, 2008 (3 parts, part 1 here, part 2 available here, part 3 here.)

Challenge: SharePoint and NGOs/NonProfits -go or no go?

challenge quoteMy March post on SharePoint Tom Vander Wall Nails My Sharepoint Experience continues to get hits in a way few of my hundreds of blog posts ever have. Hmmm… Something is a ‘cooking.

In the past week three separate conversations have come up about the challenges of using SharePoint as an organizational intranet or portal in international NGOs. (I presume this applies to US non profits as well, but oddly, I have heard of far fewer use cases.) In each case there have been the following factors where the organization:

  • was a beneficiary of free or low cost SharePoint software
  • did little to no assessment of their own needs and contexts
  • had (are) used shared folders in the past as their main “collaboration” approach
  • identified “collaboration” as a reason for implementing SharePoint
  • did not have sufficient culture/leadership/process elements in place for the adoption.

And the implementations struggle…

So I keep telling myself, should I just say “NO” when an organization asks me to get involved in their SharePoint project? Are the silos and folder metaphors and the organizations that choose them too antithetical to my understanding of collaboration? Am I really missing something about the use of SharePoint and it’s related products?

I think it is time to throw down a gauntlet. Or propose a challenge. I HATE seeing the social and finacial capital lost on failed SharePoint installs. There has to be a more productive path. SO let’s figure it out.

This challenge open to any NGO/NPO/Consultant working with SharePoint and anyone from Microsoft and their vendors who want to play.If you or someone you know might be interested, point them here.

Here’s the goal: Let’s look at these challenges and failures and figure out if…

  • There is a way to make SharePoint work as a collaboration platform (as opposed to a content repository). This includes technology and process.
  • And if not, articulate why and share that with Microsoft SharePoint developers (and I hope they won’t just tell use we are misguided or want something that is indeed, not useful. I’ve heard that before with respect to Microsoft Live meeting shortcomings…)

Post a comment if you want to play and a little bit about you. NPO/NGO folks, I’m particularly interested in people responsible not just for the tech support of SharePoint in your org, but for fostering and evaluating its use. In  a week, we’ll see who wants to play and we’ll figure out how to get the conversation going.

It is time to fish or cut bait and I want to FISH!

Technology Stewardship and Unexpected Uses

Flickr cc from http://farm1.static.flickr.com/66/223828400_24606629d4.jpg?v=0I was cruising through my blog reader, hopelessly “behind” in reading (my own construction – I know I can “mark all read!”) and came upon a post from Vic Desotelle who pointed to a TED talk on Compassion which somehow lead me to a Garr Reynolds post about a TED Talk by Evan Williams of Twitter. (Talk about the network!)

The post had a quote that resonated with my experience as a technology steward to various communities.

Presentation Zen: TED talk: Twitter & the power of the unexpected

You never know how users will end up using your technology. Sometimes they end up using your product in creative ways that you could not possibly have thought of on your own.

As I work with NGOs attempting to roll out intranets and collaboration tools, I preach two things:

  • technology is designed for groups, but experienced by individual
  • users are creative – use that as a powerful positive force rather than trying to get them to conform with rules and limitations.

These two tenets have significance for technology stewards. It means that they cannot assume that the members of their community will have the same experience they do with any particular tool or platform, and that over time, the community will continue on a predictable trajectory of use of that technology.

It is about a dynamic evolution of practices and applications of the technology, not about the installation or the simple availability of the tool. So here are some practice hints.

  • Role model your experience and practices with tools, but don’t present them as the only options.
  • Watch for experimentation and amplify new, useful practices. Better yet, encourage community members to talk about and share their practices.
  • When members ask for tool adjustments based on their experimentation, work hard to accommodate rather than block innovation. This may mean going to bat with “higher-ups” to gain permission, or to allow the experimentation to fly “under the radar” until you can make a case for the value of the changes.
  • Encourage the fringies – the people who push the limits of a tool. Make them allies rather than enemies. Their pushing of your buttons may also create the innovation that you need to foster wider adoption.

What are your suggestions for technology stewardship that involved unexpected uses?

And… you never know where a link will lead you either. 😉

Photo credit: Alex Osterwalder on Flickr


Most Viewed Posts First Quarter 2009 – What next?

I was poking around my WordPress installation this weekend and realized I could see the top posts from the last quarter. I was curious what garnered attention and how that might inform what I write going forward. Well, actually, I’m not that disciplined. I write what surfaces at the moment. But I AM open to suggestions. What would be useful for you?

It was also interesting to see how inconsistently I capitalized titles and when I think I did a better/worse job with post titles. Hmmm….

Here are the top posts in terms of site visits for the last quarter. Of course, this does not reflect those posts read off the site in feed readers!

Tom Vander Wall Nails My SharePoint Experience
How do you title a book well?
Communities of Practice Series #1
Launch Day of Communities and Networks Connection
CoP Series #5: Is my community a community of practice?
Learning from our mistakes
Red-Tails in Love: Birdwatchers as a community of practice
The Girl Effect – catalyzing positive change
Online Community Purpose Checklist
Twitter as Search Engine or Community Seed
Tinkering and Playing with Knowledge
A humorous presentation of Blogs vs. Wikis
Want to learn Graphic Recording?
CoP Series #2: What the heck is a Domain
CoP Series #6: Community Leadership in Learning
Leadership in Uncertain Times
Tips for Chat/Talk Show hosts
Exploring the place between boundaries in Communities and Networks
SRI and Knowledge Sharing
Glossary of Online Interaction
CoP Series #8: Content and Community
CoP Series #9: Community Heartbeats
Brandy Agerbeck\’s Obama Speach Visual Capture
CoP Series #10: Stewarding Technology fo
CoP Series #4: Practice Makes Perfect
Knowledge sharing: for doing complex work in a complex world
CoP Series #7: Roles and Scalability
CoP Series #3: Community – without people?
Using Google Translation Tool in Wikispaces
Learning: more than conversation
Northern Voice Visual Recap
Digital Habitats Community Orientation Spidergram Activity
Harvesting knowledge from text conversation
Musings on “community management” Part 1
netWorked Learning:connecting formal learning to the world
Dave Snowden on Rendering Knowledge
Catch up strategies in online courses
How are we building our “community soil”?
Hot List from the Communities & Netw
Great Question From Peter Block’s Presentation
Online facilitator humor
The Book of Love
A Slow Community Movement?
Reminder: St. Paddy’s and Chocolate Guiness Cake
Fabulous CogDog and 5 Card Stories
Network Effects: Advice for TJ ‘s and Any Organization
Help! Testing a network mapping exercise
Faciliplay:Play as an Online Facilitation
Knowledge Sharing in Agriculture: the KS Toolkit
From courses to community
How do you share your knowledge?
Visualizing my Twitter Friends
Jessica’s Teleconference Call Tips
Musings on “community management” Part 2
Crowdsourcing Conference Note-Taking
Building a collaborative workplace (or c
Chris Corrigan – 3 Lessons on Leadership
Between disagreement and cynicism
More on community management (part 3 or
Winemakers’ Communities of Practice
Travel Budget Slashes, Meeting Crunch an
Monday Video: The circle of trust
Twitter, being cool and a great video
Learning through sound
What is an API?
Community Orientations Podcast with Shaw
Hopping Between Notetaking and Backchann
DavidSibbet: Power And Love
The Post It Project – Decorate your worl

The Many Meanings of Our Words

Heartbeat - by Nancy White

You may find this an odd post from me, but bear with me. There is a point. But it takes a bit of a twisty path.

My friend Susan Partnow (of “Compassionate Listening” fame) passed along a note in an email list  about a translation of the Christian “Lords Prayer” that struck me in a number of ways. First, the translation from the  original Aramaic had echos of holy lines from other religions. It had for me, personally, a more universal feel and I could recognize its power in an open and less dogmatic way.  For example, it resonated with the end of yoga-class greating of Namaste, “may the light in me greet the light in you.”

Second, it led me to reading a number of translations of the prayer that reminded me of the ease with which we both fall into our own ruts and the difficulty with which we can come to a shared understanding of a set of words. In the online world, this is our ongoing challenge with misinterpretation and frequent lack of shared meaning. In the world of multilingual people, this is an everyday practice – figuring out what is really meant be a word, and not relying on direct translation. But most of us don’t question the words we read or hear that carefully, nor are we attuned to such nuance.

Susan’s note had two other resonate pieces. The first was her picking out of this particular bit of translation that seems well worth reproducing in whole:

From a direct translation of the Lord’s prayer:

“Untangle the knots within so that we can mend our hearts’ simple ties to each other.”

translated (note – site auto plays music) by Neil Douglas Klotz

These lines are most well known as “Forgive us our trespasses as we forgive those who trespass against us.”

Referring back to the Aramaic, which is a language in which each word has multivalent meanings, the complexity of a deeper level of causation is illuminated.

If we take up the work of untangling the knots within as the basis for forgiveness then we are empowered to develop a courageous heart. A courageous heart is helpful for the world is bound together by long lines of causation which are often modified by grief and pain that has not been processed through the collective body of mankind. Facing the ancient wells of deep pain takes courage…

The tangled web of grievance lives as a energetic structure in the subtler bodies of our being. It can be most pervasive and colors our interactions by creating a field of demand that is a form of displaced power. As long as hurt is a nest of our most common return then we approach our human family with a disempowered heart. This weakened state binds us into an attentive scanning of “other” in order to either protect ourselves or draw towards us the unfulfilled part of our own heart.

These knots tend to bind relationships into the expectation of the diminished heart. A view of ourselves and others from this state of being has difficulty releasing into the interconnected truth of our existence. In fact i have seen the diminished heart actively fight the  implications of a more expansive connection.

“Our hearts simple ties to each other” is an elegant invitation to rest in the truth of our human family. We are here to love. In loving we find the power to comb out the tangles of our own
grievance and affirm the cradling of existence by its own capacity to nourish.

This idea  of entangled hearts popped out at me. I see it in organizations struggling with their own dysfunction and amplified in challenging times. I see it on email lists, blogs and online forums. I see the power of heart disentangling when I watch people who are deeply skilled at conversation, listening and facilitation, both of themselves and with others. Both matter.

The second was her interpretation of the prayer in terms of both Compassionate Listening and Non Violent Communication. Susan wrote:

It seems to directly address what we work for in Compassionate Listening (and I think provides an interesting way to differentiate from NVC (non violent communication), which focuses on needs and thus may be dwelling on the unfulfilled tangles)

For those of you reading who are facilitators… a little food for thought. And here is Klotz’s translation. Enjoy…

The Lords Prayer
Oh Thou, from whom the breath of life comes, who fills all realms of sound, light and vibration.
May Your light be experienced in my utmost holiest.
Your Heavenly Domain approaches.
Let Your will come true – in the universe (all that vibrates) just as on earth (that is material and dense).
Give us wisdom (understanding, assistance) for our daily need, detach the fetters of faults that bind us, (karma) like we let go the guilt of others.
Let us not be lost in superficial things (materialism, common temptations), but let us be freed from that what keeps us from our true purpose.
From You comes the all-working will, the lively strength to act, the song that beautifies all and renews itself from age to age.

Sealed in trust, faith and truth.
(I confirm with my entire being)