The Leadership Learning Community, a group of people dedicated to the practice and learning around non profit leadership, host a series of webinars. August 23rd they have June Holley and I’m up October 10th. Here are the deets…
Presenter: Nancy White, Full Circle Associates
Topic: Communities, Networks and Engagement: Finding a Place for Action
Date: Monday, October 10th 11:00AM-12 Noon PDT 2:00PM-3:00PM EDT
We have so many online tools at our disposal to theoretically connect and activate engagement with others. But what happens when we say “were building an online community” but few engage? When is it worth the work and effort? What are our options? And if we build it, what are some starting points to help us work towards successful engagement? Join us as we explore our options and practices with Nancy White of Full Circle Associates. Nancy has been engaging in and facilitating online groups since 1996 – with her fair share of successes and failures.
Here are some visions of New Orleans and Seattle, plus a critical question that Essential Arts is addressing through our program Bilocal, which also pairs NOLA and Seattle writers and artists. Support us this month via Kickstarter!. (Nancy’s note – I never posted this till months later. Sorry!)
Via Howard Rheingold, Face the Rear: An Illustration of Social Influence rings true like a bell. I love playing with “elevator etiquette” by not standing the way the group is. Last month at eLearning Africa in Dar es Salaam, our hotel had one elevator out, and tons of people moving in and out of their rooms on the same schedule. Yup, crowded elevators. I was on the 7th floor of my 13 floor hotel and each morning as I sought to descend, the door would open showing me a packed elevator. Overpacked according to standards here at home. Body to body. But everyone seemed quite comfortable, if hot. But I had to switch my tactics (because the lights were burnt out on the stairs, so that was a tricky option as well.) I hit the up button, got on as the car was going up in the morning and rode down 13 to 1 on the ever filling car. In the back. In the corner. Watching — you guessed it — how people behaved. How they accommodated a suitcase. What Africans did vs colleagues from Europe or North America. So when I saw this video, I was hooked. Watch the video. Then one more comment at the end…
When I think of group dynamics both face to face and online, there is this dynamic of conformity. It is stronger in some cultural contexts and in my experience, stronger F2F. But it also exists online — despite all the talk that people act with less inhibitions online. Some people do. Not everyone. 😉
This is brilliant from TEDX Edmonton. Green. Social. Creative. I’m going to steal- um- borrow this idea! Thanks for blogging about it, Mack Male!
Lunch was next on the schedule and as with the rest of TEDxEdmonton it was anything but ordinary. Instead of individual lunches, groups of five or six people were given a wooden box filled with sandwiches, salads, drinks, and treats and were encouraged to eat together. Most groups ended up outside where the sun was shining and the streets were packed for the Edmonton Pride Parade. It was great to see discussions happening all over the place. Kudos to Elm Café andDuchess Bake Shop for the delicious food and the creative presentation!
I’m not a big fan of “training” — it feels like something we do “unto” others. But something from this Fast Company article on training at Google caught my eye. I’ve highlighted the bit…
Once a quarter, the company tosses a larger training at the staff, called SalesPro, which takes a deep dive into one particular strategic issue, like display advertising or the mobile business. The soup-to-nuts program takes about six hours, but rather than delivering it all in one fell swoop, or even through a series of hour-long, do-it-yourself modules, Google breaks the information into bite-sized chunks lasting no more than seven minutes each, so agents can download and peruse them at their desks, on their commutes, even on their cell phones while watching Little League or waiting in line at airport security.Online games help agents dial in their knowledge. Leaderboards foster friendly competition. And quizzes following each training make sure the agents are absorbing the new information.“This is a new, complicated, and very fast-moving market,” Dennis Woodside, who took over as President, Americas, in 2009 when Tim Armstrong jumped ship to become CEO of AOL, tells Fast Company. “The challenge is: How do you get a comprehensive overview in a short period of time?”Google’s new tack is a far cry from the traditional methods of corporate training, that of corralling staffers into classrooms or having them click through tedious online modules.
I’ve been doing a lot of online events and I’ve been trying to break things down more or less in seven minute segments to try and alternate information delivery with more intentional group interaction (shared whiteboarding, polls, chat, etc) If nothing else, it is a good reminder for me to shut up for a bit! It seems to help quite a bit in my experience.
Now here is another interesting segment on the Google efforts that resonates
“People learn best from experts,” Newhouse says, “but they learn best from experts who are not droning on and on.” The secret to the Product Spotlights, she says, is that rather than relying on product managers to dream up a course, the moderator simply guides them to the aspects of the product most relevant to the sales staff. Woodside says the new training method probably costs about the same as the old approach. Its more investment, he says, than cost.
I’d replace the word “expert” with “practitioners.” And really work hard to help those practitioners know/see/feel/hear how important their knowledge is to others. One of the things that always amazes me is how often people think what they know isn’t valuable to others. Most often it is. (Funny, there are also a few who think they are the center of the universe. And they probably aren’t!)
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