Customer Communities: alive and well
Jackie Huber has a nice piece on Continental Airline's community. She mentions a NYTimes article on Continental, and the relationship companies like the airlines and Starwood Hotels maintain in the FlyerTalk community (for frequent airline travelers.) The post is worth reading for anyone who uses or is thinking about how communities matter in their work: commercial, voluntary, NGO/NPO. It all relates!
posted by Nancy White at 10:04 AM
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