Full Circle Associates

I realized about 10 years ago that I was a knowledge worker. That's another story for another time, but because of this I appreciated Tom Davenports post on reflecting on his presentation at this years KM-World. Reflecting on KM-World...

"I spoke about my book Thinking for a Living and the various types of interventions that one can make into knowledge work. As I spoke I became even more convinced that improving the performance of knowledge workers is what knowledge management should be about. God knows, nobody else is addressing the issue, and with that focus knowledge managers could address a range of solutions that go beyond just technology. Somebody needs to be thinking, for example, about how knowledge workspaces affect knowledge work, and lobbying on behalf of knowledge workers with the facilities and real estate people. Somebody needs to look at what the “self service” movement in organizations—having knowledge workers do all their own administrative transactions—is doing for knowledge worker productivity. Somebody needs to be thinking about how knowledge workers manage their personal information and knowledge environments. Most of the technologies at the KM World conference were oriented to making knowledge work more productive anyway. I think we should step up to that responsibility in terms of technology and anything else that might help."

Now, I'm not sure no one else is addressing these issues. Earlier this year the KM4Dev group talked about knowledge worker environments and published a summary of those reflections in it's journal. The conversations are around me all the time. But maybe they aren't getting press!

By the way, Tom is blogging with Larry Prusak and Don Cohen as part of an offering from Babson Executive Education. Looks interesting!

Categories: km4dev, Tom_Davenport, knowledge_workers, knowledge_management