Backchannel Resources

CC on Flickr from Debs - thanks, DebsA DM Tweet today caused me to go and look and see what resources I’ve posted on the blog about back channel work.  For me,  back channel refers to a number of things that fall into two broad categories:

  • back channel as a text based channel used at live events for a way for participants to be in the conversation and potentially share it out to the wider world, and
  • back channel facilitation in online groups where you make a decision to address issues privately and not “in front” of the whole group.

After a bit of searching, here is what I came up with.

Conference Back Channel

Community Back Channel

Do you have any great back channel tips or resources to share?

Photo Credit: Flickr creative commons from Deb Schultz – thanks, Deb!

What do we mean by engagement online?

doodleheartCandace Whitehead, the Facilitator Support Specialist for the Florida Online Reading Professional Development project  funded by the Florida DOE and housed at the University of Central Florida  http://forpd.ucf.edu contacted me last month inviting me to participate in a web meeting with the cohort of online facilitators working in learning and particularly around literacy issues. The chance to have a conversation with practitioners is always an automatic YES for me. When we talked, Candace suggested the topic of “engagement.” This blog post is a little bit of “thinking out loud” prior to our conversation later this month.

Some rough definitions…

First, it is helpful to clarify what we mean by “engagement” online or offline. For me, it ranges from active participation in a group activity, to the subtle and often invisible internal engagement of listening, thinking, or taking and using what one hears from a group and applying it within or outside of that group. One one end you have very visible ways to observe and measure engagement. At the other end you rarely even know it exists.

I also believe that we engage with people AND with content. So when we talk about “encouraging engagement online” we should be clear what type of engagement we are talking about.  They are different!

That said, I think MOST engagement in both online and offline groups tends towards the invisible side. Think of the quiet person at the party or lecture, the kid on the fringe of the group playing. They are having an experience of being with a group, of experiencing the communications (verbal and non verbal) of the group.

This engagement may be perceived as positive and/or negative. We must let go of the romantic notion that all engagement is positive to the individual and the group as well as the expectation that all online engagement is positive. It isn’t. Trust me on this one!

So why should we care about engagement?
Particularly in the context of learning?

Well, my guess is no engagement = no chance of learning with others or from content. Again, this hinges on my belief that we learn through engagement both with people and content or the myriad of combinations. Many of us learn just fine by ourselves. Many of us need the social aspect of engagement with others to learn, work and play. I’ll leave the academics and people smarter than me to put the proof on the table. I’ll state as a practitioner, engagement is important for learning for individuals and groups. Period.

How do we encourage engagement online?

Now that some very crude and un-scientific definitions of engagement are on the table, let’s look at how we, as facilitators, can encourage engagement online. And how we encourage specific types of engagement in the service of learning.  For this blog post, I’ll focus on social engagement, rather than solo learner engagement with content. Because this is what I suspect Candace is looking for!

Social engagementimaginethepossibilities

First, remember and use what we know about offline engagement. While these may manifest differently online, we should not forget them. And it is odd, but we often do forget them!

  • Address people by name – they are more likely to respond than a generalized comment thrown out to the group. For example, in a web meeting, toss questions both to the group and to individuals.
  • Acknowledge and reciprocate contributions given to you as an individual and to the group. This is especially critical for first time contributions. Online, it is a way to indicate that you “heard” someone, which might be a subtle nod offline.
  • Ask good questions …. and then shut up and let people answer them! I fail at this one often because I love to ANSWER questions.  This is where self awareness and even separation between the role of facilitator and “knowledgable person” (some say “expert.” I resist that a bit.).
  • Paraphrase unclear contributions to check for meaning (if you are lost, it is a good chance someone else is!)
  • Vary the modality or media to accomodate different needs of participants. Be aware that the way you like to  communicate may or may not reflect the needs of others. Vary and see the response to get a sense of what works for individuals and the group. There are always trade offs to accomodate both.
  • Nibble. Break up delivery of content and intersperse activities. For synchronous engagements, consider 7-10 minute chunks in your plan. Online, resist the urge to offer pages to read and think in terms of paragraphs. People generally learn in smaller bites. Think of the overeating trap at buffets! Not so nice, even if you grabbed three lobsters, two steaks, a pile of asparagus and 5 chocolate desserts.
  • Role model passsion, and your own engagement.

Now, how does this change online? There are two areas that beg for some deeper exploration about engagement, one on the software or tool side and the other on the process side. They are very related, so I’m going to mix them up a bit.

  • speakincolorOffline we have non-verbals and body language to assess the state of people in the room. Online we have to do this with both software and process. From a process standpoint we cannot assume we know the state of the others in the group.
    • For example, silence may mean someone is shy, angry or their microphone doesn’t work –> each of these begs a different facilitation strategy. Process wise, we have to ask more often, to “check in. Build this into your process, especially at the start of an interaction when people don’t know each other and technology issues may not yet be sorted out.
    • Use the metrics tools in the software you are using to keep an eye on page views, online indicators, and other measure that can at least tell you if someone has logged on.
    • Use “text” and visual “body language” online in your own communications to help others enrich their use of text.   Yes, even emoticons,  no matter if you don’t like them yourself. They can give tone to text, especially for people who are less experienced at clear writing. (For example: “I am leaned forward towards my screen, devouring this thread, but I’m not sure I undersand fully what you mean by XYZ ” as compared to “What do you mean?” – which could be read in a serious or mocking tone and perhaps leave the other person thinking you don’t care.) I like including images and small audio clips to help assure we are “hearing” each other accurately.
    time

  • Time is different online. People who are always on and respond quickly experience online interaction differently than those who log on less frequently. (Gilly Salmon called this  ” snowflake time“.) The latter can experience a sense of overwhelm and being “left behind.” Make this dynamic visible to the group and encourage the fast posters to slow down a bit and the others to log on a bit more frequently. Understand that if this gap persists, the group may  splinter. If that is the reality, consider sub groups and weave ideas between them as their facilitator.
  • Punctuate time. Alternate synchronous with asynchronous as a way to keep the “heartbeat” of a group going. Like a first time runner, groups “heartbeats” have to be faster at first to build relationships, establish norms and patterns of interaction. Over time as the runner “trains” the heart beats slower. So with the group.  For example in a three week online workshop I like a  minimum of one synchronous telecon interspersed with asynchronous activity. This is a simple matter of attention – which we always find is in short supply!

Yikes, this is getting long.  And I haven’t even touched on identity! Maybe it is time to stop and ask how you engage others online? Share with us your useful practices and tips!

Robert Spinrad, a Pioneer in Computing

Robert Spinrad on the Pacbell websiteThis obituary for Dr. Robert Spinrad in the New York Times sent by a friend (Thanks, Steve) triggered a pause when I got to this bit.

Robert Spinrad, a Pioneer in Computing, Dies at 77 – Obituary (Obit) – NYTimes.com (free registration required)

“He was really the father of modern laboratory automation,” said Joel Birnbaum, a physicist who designed computers at both I.B.M. and Hewlett-Packard. “He had a lot of great ideas about how you connected computers to instruments. He realized that it wasn’t enough to just build a loop between the computer and the apparatus, but that the most important piece of the apparatus was the scientist.”

This resonated so strongly with what I have been thinking about and in conversation with others about the role of social media in international development research that I just had to blog it. This guy was a technology steward in science!

Social Media in Intl. Dev: Podcast with Bill Anderson on Twitter

My first conversation with Bill Anderson on scientific research in international development was so good we kept going to record a “part 2” on the specific application of microblogging and Twitter in science.  (Check the first post for Bill’s bio.)

The Podcast

podcast-logo Bill Anderson on Twitter for Science

Resources

Science Twitterers that Bill mentioned (first name is the Twitter name):

In addition, here are a few useful tips:

The Rough Transcript

What have you noticed about scientists and science organizations using microblogging tools like Twitter?
Two things. When I was first involved with Twitter I followed my friends. Then I started to notice that some of the organizations that I work with in my NGO work with science and data were twittering. So I migrated who I followed to individuals and organization in science that give good examples about how to use something like Twitter to get information out without overwhelming people. When the Mars rover was out on Mars and operational, the people in the project set up a Twitter account and had the rover twittering. “Today I’m going to dig in the dirt. I love this job.” One of the most wonderful uses of twitter to provide information about what is happening and putting an informal face on sophisticated engineering and scientific research.

Why is it important to make science accessible and available to the public?
It makes it available to almost anyone. You can be six years old or 86. You can still wow – I’m following a robot! That’s cool.

How does that change science?
It makes it available. That’s important because without science we aren’t going to be able to get ourselves through the 21st century as a species. That’s what I believe. So second we have to make it accessible and understandable to everyone for learning or even contributing. If the general public were much more aware about how science works, what it produces, what it does, they might have better interaction with their own elected officials. That is my own personal view. I also think it is kind of fun.

Which science Twitterers are you following that you have found valuable?
We talked about open access to scientific literature in the earlier podcast. The National Academies Press is Twittering — not very frequent. They say “here is our new report about H1N1 flu” and some things that pop up from their libraries. The Columbia University Center for Digital Research in Scholarship – posts things once in a while about their research. The American Scienctist Forum – which has been a very strong advocates for open access to all research literature Twitters when new organizations implements mandates about how their research results need to be made available.

A wonderful project, the Ethnos project, is all about ICT for D – Internet Communication Technology for Development. This is an Advocacy org. They post a lot of interesting results of projects in Africa. A recent posting about broadband work in Ghana. The Public Library of Science, The Encylopedia of Life, the Conservation Bilolgy Institute in the state of Washington, the CDC has CDCEmergency which puts out reports, most recently on H1N1 virus, NASA Ames Space Center is Twittering. (We’ll share these Twitter IDs in the blog post).

Any advice for new Twitter users interested in science/science in the public interest?
I really like Twitter because it is fast and easy. You can’t ignore the fact that it has a lot of visibility. People can get connected to it very easily. For example in Facebook the American Academy for the Advancement of Science –has been on Facebook for a couple of years. They have someone in their office who named themselves as their Facebook ambassador of AAAS. I thought was fascinating. Facebook has a little bit more overhead about getting involved. Some value there, but kind of heavy weight. Whereas Twitter is lightweight.

You need two things: a website where you can publish information about what you are doing, either in in a simple blog format or whatever, then get a twitter account with a title related to your org name or mission and then send out little notes about what you are doing.

The other piece is to talk to “Follow People.” Machines aren’t Twittering, it’s people. People know people. Your experience in twitter — you spend time, you find and follow people. Howard Rheingold once mentioned that the way to manage Twitter is to look at it like a stream. A stream of information going by. Look over there, spend a little time, flip over there, and then go back to my work. I don’t try and keep up with everything that is being Tweeted. That’s a faster way to do it. Find, start following and see where that leads you. On Twitter if you pick organizations or people interested in the work you do, you will pick up information you would not have gotten from other sources.

Social Media in International Development Podcast: Bill Anderson

Bill Anderson
As I noted earlier, I’m starting to record a set of podcasts about the role of social media in international development. (That’s a long title, so for the future, the title slug will be  Social Media in Intl. Dev: Podcast with NAME.)

Today’s podcast is with William (Bill) Anderson and  focuses on the science and research aspect of international development. This fascinates me because of the work I do for the Consultative Group on International Agricultural Research (CGIAR), the Food and Agricultural Organization of the UN (FAO) and the International Fund for Agricultural Development (IFAD, and also a UN organization). Our conversation was so interesting to me that I did two. The second one is on Twitter and science. That will come out in a few days.

First, a little bit about Bill

I know Bill from a number of contexts, but most near and dear to my heart has been conversations about conflict online and things we have tagged “usthem.” But Bill is also an engineer and scientist with a keen eye on the role of technology. Here is his bio:

William L. (Bill) Anderson is a cofounder of Praxis101, a consultancy that focuses on participatory, user-centered information systems design, software engineering practice innovation, and organizational learning. Before founding Praxis101 Bill worked for Xerox Corporation in distributed system architecture, technology strategy, and advanced
product development. He pioneered co-development and customer collaboration on one of the first digital libraries, a joint project  between Cornell University and Xerox known as the CLASS project (http://www.clir.org/pubs/reports/joint/). He has published papers on digital library product development, participatory design of product prototypes, and software development practices and tools. Prior to Xerox, he worked in the telecom, image management, and pharmaceutical industries. Most recently he has been working on policy issues on long-term access to scientific and technical data.

Bill is an Associate Editor for the CODATA Data Science Journal   (http://www.codata.org/dsj/index.html), and Co-chair of the InterAcademy Panel Task Group on Digital Knowledge Resources in Developing Countries (http://www.interacademies.net/CMS/Programmes/4704.aspx). He recently ended an eight year term as a member of the U.S. National Committee for the Committee on Data for Science and Technology (CODATA: http://www.codata.org) and as Co-chair of the CODATA Task Group on Preservation of and Access to Scientific and Technical Data in Developing Countries.

The Podcast:How are scientists using social media?

podcast-logo Bill Anderson on Social Media, Science and the Public Interest (11:37 minutes)

Resources and Links from Podcast

Text Summary of Podcast

You have been working with scientists around sharing scientific and technical data. What role do you see for social media in this work?
That’s kind of a big question. It is interesting. Today there is a part of the big social internet push for transparency that has moved to making data transparent — scientific and technical and government data.

There is a lot of talk, energy and action in the air and on the ground to make data available. The role for social media that I’ve seen is the new capabilities with the internet in the last 20 years –social media provides low cost easy way for 2 things:

1. get the word out about data you have ready to release, reports, experimental results
2. receive feedback, formal and informal about what has been put out

It doesnt matter if you are individual scientist, agency or government body.

Are people using it?
Ican only see a small part, but researchers have been blogging, using wikis, microblogging, using Friendfeed (an aggregator) to carry ourt a vast range of informal distributed conversations about research initiatives and policies. This year the second annual Science Online conference — going on sometime in 2010 (http://www.scienceonline2010.com/index.php/wiki/). There is one in 2009. (http://scienceonline09.com/index.php/wiki/ )

Any formal use?
There’s the public library of sciences, an open access scientific publisher around for 4-5 years who have become a premier publisher of scientific research. They just started a project with one of their Journals PLOS1 (http://www.plosone.org/home.action) where articles are submitted, given a light review and editing to make sure of reasonable content, readable and they are doing an experiment allowing an open crowd reviewing of these kinds of articles. To review you have to sign up with a valid email address. Experiment with what happens if we don’t gather experts to vet a paper and just put it out there. What kind of review and citation practices emerge.

You have been working with distributed groups of scientists. What are the biggest challenges and opportunities concerning the use of social media in this work?

The biggest challenge is the one we are all familiar with: changing established work practices and customs. I was thinking about this – many of us as individuals, not just scientists, are quite adventurous, but when we get together in organizations and institutions, as an organized body we are very resistant to getting anything to change. It is part of being human. An opportunity to figure out. Once an institution has a way of getting things done and way of interacting and making decisions, it is difficult to change that. The other specific issue with social media is the challenge of being open and public with work in progress and informal conversation

Say more about sharing publicly one’s work in progress.
More scientists are trying “open notebook science.” One of the key proponents, Jean-Claude Bradley (http://www.chemistry.drexel.edu/people/bradley/bradley.asp), chemist at Drexel. He has been carrying our research as it is happening on an open notebook wiki. Data, mistakes, what didn’t work. That is unusual. Most people don’t show that. You always keep your mistakes in your notebook as source of insight, but people don’t often do that in public.

What are the risks of doing it in public?
The professional risk of someone else taking your idea. People are worried about that. we need to take that worry seriously. The other part, speaking as someone who has lived in the US my entire life (educated, worked) it is very difficult, especially as an established professional, to admit you don’t know something. I do believe people in research understand that learning includes mistakes and doing that in a public way is a challenge. We don’t know what to do about this.

So that first challenge has to do with being familiar with new ways of working. The second has to do with being able to keep up with the proliferation of tools and how to use them effectively. New things keep happening, new things are generated every day. I’ve been blogging for a while and it took a while. It takes time, there is a bit of an overhead.

An example about working with new tools is wikis. It is a kind of technology that I call “people sorters.” People either like to use them or they don’t. While they provide many capabilities, they are quite cumbersome to use. The effort to change what you do and learn a new set of tools to do what you know how to do is a challenge is extra overhead.

Is it worth it?
I’m the kind of person who likes to do that (figure it out). It is a cost, but it has been worth it for me. Until the technology is built easier to use and learn, it is going to be difficult. Or until we have more experience and they aren’t so daunting.

What are the big challenges scientists working in the public interest face and how can social media help? Low hanging fruit?

Right now the biggest challenge for science today is its communication with the public. Scientists communicate with each other fairly well. What’s required is the general public to understand what the practice of science is, what scientists do and how they look at the world and make sense of things. And communicate how that works in solving the health, environment, crime social problems we have to deal with. Being more open is better. I don’t see why someone in the general public can’t be given access to research literature. You don’t necessarily need a PhD to read a paper. Being open and being able to interact with people when they have questions. Social media allows us to communicate quickly, at low cost and interactively with comments and replies. The opportunity is here to make a change in how the whole conversation happens. Social media ARE the lowest hanging fruit. A fast and easy way to communicate.

What have you noticed about scientists and science organizations using microblogging tools like Twitter?
Two things. When I was first involved with Twitter I followed my friends. Then I started to notice that some of the organizations that I work with in my NGO work with science and data were twittering. So I migrated who I followed to individuals and organization in science that give good examples about how to use something like Twitter to get information out without overwhelming people. When the Mars rover was out on Mars and operational, the people in the project set up a Twitter account and had the rover twittering. “Today I’m going to dig in the dirt. I love this job.” One of the most wonderful uses of twitter to provide information about what is happening and putting an informal face on sophisticated engineering and scientificresearch.

Why is it important to make science accessible and available to the public?
It makes it available to almost anyone. You can be six years old or 86. You can still wow – I’m following a robot! That’s cool. (Mars Rover on Twitter: http://twitter.com/MARSPHOENIX)

How does that change science?
It makes it available. That’s important because without science we aren’t going to be able to get ourselves through the 21st century as a species. That’s what I believe. So second we have to make it accessible and understandable to everyone for learning or even contributing. If the general public were much more aware about how science works, what it produces, what it does, they might have better interaction with their own elected officials. That is my own personal view. I also think it is kind of fun.