Reconceptualizing facilitation and participation in a networked (MOOC) context

Well, since Stephen quotes me, and I’ve fully dived into Lisa Lane’s critique  (the real juice is in the comments) of the Curtis Bonk/Blackboard/Coursesite’s MOOC  “Instructional Ideas and Technology Tools for Online Success , I guess I had better blog my thoughts here on my own space. 🙂 Please forgive the stream of conciousness, because if I take too much time to craft this, it won’t happen. Life and work is happening like a thundering curtain of water coming off of Victoria Falls. (Yes, my trip to Zambia is still strong in my memory!)

This is a particularly fruitful time for  reflection because I’m working on three projects with aspirations to build capacity for facilitation of (mostly) online learning in some quite diverse contexts. Most of them have larger ambitious of scaling and becoming as much “network like” as much as smaller, bounded “community-like.”

Add to that the fact that there is such a streak of conversation, creative tension and interest as #Bonkopen (as us Twitterphiles know it) launches into its first full week, you know there is learning happening. For some, it is the eye-opening possibilities of scale, even if not fully realized (BonkOpen will see participation rates declined. I’m pretty sure of it.)  There is and will be gobs more of learning, even  if it is not the INTENDED learning.  More about that later! First, the quote from Stephen’s OLDaily. (Emphasis  mine.)

Intro video for Curt Bonk’s ‘Blackboard MOOC’ (I wonder how much Blackboard itself is putting into this project). The level of support from his home institution makes me envious: “IU has been highly supportive. Last week, there is a university press release as well as an article in the student newspaper. And my instructional systems technology (IST) department had a short online news story as well.” Not everybody is enthused, though. A comment to the Inside Higher Ed article points to “a long list of serious problems with Blackboard Course Sites that render it unusable for a MOOC” – there’s no blog subscription options, no profile pages for participants, and no blog comment notifications. As Nancy White says, “the design issue here is designing for a networked experience, not a group experience (which is foundational in a lot of Dr. Bonk’s work with a focus on community, etc.) Bb is not network centric.” See also Sail’s Pedagogy, “blogging within an LMS is just wrong.” And Lisa Lane writes, in “Leaving an open online class,” that “it’s the same old Blackboard, with more white space, nicer fonts and some cool icons.”

Let’s pick apart some layers here. We certainly have a technological aspect which I’m going to studiously ignore because not only is it ginormous, but I want to focus on the process of design and facilitation in this post. So we’ll leave the tech elephant in the room for a later post. I’m sure I can take a technology stewardship lens to it! 😉

Curt Bonk has been an amazing practitioner and scholar of facilitating learning, particularly online learning. He has been a source of inspiration to me and many others. What I really REALLY want to learn from his MOOC is how to apply his ideas and theories to a networked learning experience vs a group learning experience. I want to learn and practice these skills not just because MOOCs are all the rage. (Don’t know what a MOOC is? A massively open online course — see more here.) My motivation is because much of the work I’m doing with distributed teams, communities of practices and networks find their ability to AMPLIFY what they learn and produce requires access to, and from,the  larger networks that contain their groups.

The sort-of-obnoxious part of me wants to poke at this particular MOOC which is about using tools for online learning success, branding itself as a MOOC, trying to use this network-intentioned form to learn about practices that have essentially built on the bounded small group form learning  — the thing we often call “courses.”  Does anyone else see the irony?

Laura Gibbs, who I thankfully “met” in the introduction threads of BonkOpen (by posting with a provocative subject line instead of a traditional “intro” one – which would be pretty obnoxious in the old model, and effective in a networked context) wrote in the comments of Lisa’s blog:

If Blackboard can make this massive class and call it a MOOC, very M and very C, while not having much O or O (is Blackboard really open? no; is Blackboard really online if it is so disconnected from the Internet itself?), then maybe even the term MOOC is in trouble.

The less obnoxious part of me holds a great deal of compassion for the team, because this is really a huge, transformational leap and many of us are trying to make it. And personally, I’ve stumbled. A lot! The term MOOC IS challenging. The concept asks us to design and facilitate in ways that are different for most of us. When you are really good at doing it one way, going another is a huge shift. Not seeing that this is a new way, or worse, pretending that it is but acting on old models, is problematic.

MOOCs have really forced me to stretch my mind and conceptions about what learning with and from each other  can and does mean. Even the word “course” is not big enough to hold these possibilities. While most of my practices is outside of academia, there is perhaps more alignment on the design and practice challenges with non-academic learning than ever before. Because life outside of academia is rarely about the course. It is about the learning we want and need. This resonates with the concept of MOOCs.

I don’t think I’m the only one struggling to recoceptualize teaching, learning and facilitating in more open networked contexts. But we all sense something important here. Thus the huge interest.

Bonnie Stewart wrote about this recently, when she noted the recent EdX announcement from MIT and Harvard universities in the US. Can “massive and open” acheive the scale and the flipping of the teaching and learning paradigm AND disperse the control that our traditional teaching institutions (and platform builders, etc. etc) have exerted on the process?

The problem with EdX is that, scale and cost aside, it IS essentially a traditional learning model revamped for a new business era. It puts decision-making power, agency, and the right to determine what counts as knowledge pretty much straight back into the hands of gatekeeping institutions.

MOOCs are about finding that cliff between structure and the unknown forward trajectory of each of us as learners. It is about sufficient constraints that create conditions not for necessarily uniform learning destinations for every learner, but for a learner to learn into his or her own learning possibilities around the subject at hand. This includes who they learn with and from, the range of supporting tools they choose to adopt (tech, content) , and the density of engagement with the material and other learners.

If my hunch is right, this then asks us to seriously reconceptualize our facilitation and teaching frameworks. For me, as a facilitator, this has meant letting go of my deeply held belief that things START with socialization and relationship building. A simple example is “introduction threads” and “icebreakers” which we have used very successfully for building strong learning cohorts online — I’ve been doing it since 1997. These approaches are predicated on individual–>group–> wider network trajectories.

Steve Covello points out our past successful online learning experiences start with a profoundly human socialization and orientation which he is missing in BonkOpen (Again, from Lisa’s blog).

…this environment is unintuitive to fundamental human experience. It is mediated through an interface. The interface offers **nothing analogous** to the social environment which it symbolizes. I cannot be more emphatic about how important a framework of social orientation is to online learners. It is as if the greater importance in the development of an LMS is the *information*, not the human.

Yes, and…. MOOCs start at the network. Human intersections happen, but differently, mostly over dialog in synchronous and asynchronous contexts (chat room during a presentation, blog comments), facilitated by daily newsletters that scrape for a tag. Introductions in a cohort of 3000 is — well, ridiculous and we are crazy to ignore the fact. Creating subgroups is a strategy, but one that repeats the small group classroom model and that is what MOOCs are NOT. (At least this is my belief.)

Relationships happen when we encounter another and try and understand their point of view, share ours, swap content, even crack a side joke and develop an affinity. Then, amongst all the waves of people and content, we start surfing the same breaks. We run into other sets of surfers that have emerged, and plenty of soloistas. Relationships then create nodes and bridges across the network. And that glue of bits of information with the shared tag facilitates.

It is much less often that the “teacher” facilitates. And that, my friends, is a pretty dramatic reconceptualization.

Again, Lisa Lane, from the comments of her post wrote (emphasis mine):

The force of networked individualism is coming up against the bounded group(s) dictated (is that too strong a word?) by the Bb forums. One of the questions is what size group works? We have a small one here for an intense discussion, so we could argue “class sized” groups are better for focus. But networking is better for exploring. I just can’t figure out where Bb threaded discussions could fit into any of this? They worked in only a limited way in Moodle for the big MOOCs, and even there it was because the whole group didn’t participate. So is this an issue of size, or of a technology that simply cannot support a networked experience?

This tension between the concepts of individual and group, of individual, group and collective (public) goods through learning is also tremendously juicy and challenging. Mama mia! This is not “peaches and sunshine” as it introduces potentially competing goals — certainly for institutions vis a vis their people formerly-known-as-students. Maybe we throw out the concept of group as we know it. And if you know me, this is a very radical thing for me to say. I hold small groups and communities as something sacred. AND, I am not suggesting they aren’t. But a MOOC perspective suggests we start at the individual and network intersection rather than small group. In my experience, we arrive back at the small groups, but in a way that is more firmly knitted back to the network — and that IS the value proposition. Hm, I buried that down here, didn’t I? So much for writing at 6am.

So if we believe this is the direction that MOOCs are exploring, of networked learning, we also have to throw out a good bit of our past and previously very functional wisdom and practices. We have to reconceptualize the affordances — and this points strongly to the technology. Blackboard, for example, is not a networked affordance. Introduction threads are not networked affordances. Connections, text mining, and perhaps hardest to pin down, but for me at the deepest core, is reimagining what it means to build relationships and trust without our previously comfortable walls. Now we, as learners, both tear down and build up the walls.

As if Jim Julius was reading my mind, he also posted in the comments on Lisa’s blog:

So I wonder … has someone created a taxonomy of learning tools identifying their affordances and how well suited they are for networked learning designs vs. group-based learning? That would be interesting to consider …

I’m interested, Jim!

All in all, this  is pretty darned radical. And sometimes stressful. It turns  my hard earned practices and knowledge on their head VERY often. In fact, my gut instinct is we need to remove the word “course” from all of this. Find something to help us escape our past experiences and assumptions.

Finally, as I work to curb my own snarkiness, I’m reminded of the importance of  cultivating sensitivity and compassion to productively learn from these opportunities. Again, from Steve in Lisa’s blog”

My oversensitivity here, I hope, will serve as the moral equivalent of what Temple Grandin provides for the livestock industry. Her research into the sensitivities of animals in captive environments has lead to improvements in stress reduction. http://en.wikipedia.org/wiki/Temple_Grandin

And yes, these experiments and conversations are heady and exciting with potential. And I’M ALL IN!

Relating Community Activities to Technologies

[Edit Feb 23: The notes and recording link of this event can be found here: http://faciliteeronline.nl/2012/02/the-spidergram-for-getting-started-with-and-evaluating-communities/comment-page-1/#comment-7704]

Next week I have the great pleasure of facilitating a webinar for some Dutch colleagues of mine. In preparation, they asked me to put together a bit of background to prepare folks for our conversation. I decided to share it on my blog as well, in case any of you, dear readers, had additional insights to add. In other words, walking the “network talk!” [Edit Feb 20 – see the great pre-event comment stream here: http://faciliteeronline.nl/2012/02/digital-habitats-technologies-for-communities-webinar-with-nancy-white/]

The group I’ll be conversing with is a group of 12 people who are involved in learning and change processes in their organizations or with their clients. (This reminds me of Beth Kanter’s Peeragogy.) They are on an 8 month learning journey and have been exploring things like social media  (which reminded me of this post on how I use social media – albeit a bit dated), communities of practice, online communities and the like. Now is the time to start weaving across those technological and process areas. So a perfect time for community technology stewardship!

As we prepared for the webinar, some of the random potential bits for discussion included the practice of tech stewardship, the pros and cons of  “hopping across technologies,” the tension between thinking about the platform AS the community instead of the people — especially distributed communities, what it means to ‘be together” as a distributed group, more on online facilitation, and how to identify community activities and tools useful in supporting those activities. The webinar will focus mostly on the latter and we’ll use the Activities Spidergram from “Digital Habitats: stewarding technology for communities,” as a learning tool. But to set the stage, I wanted to write a bit about the other topics. Sort of a  lead in to the activities conversation. At the bottom of this post, I’ll link to all the artifacts we’ll use next week. And if someone prompts me, I’ll return after the webinar to post an update in the comments! (That means — show me you are interested/care!)

What it means to be together using technology

Groups, communities, pairs, networks are all about people connecting, being together in some way. In the “olden days” this meant being together face to face augmented by these artifacts which carried documentation of our being together called books, and letters that we slowly exchanged with each other via land based transport. Today we spend time with each other online — not just face to face. That may look like reading, replying to or retweeting messages via Twitter, interactions on Facebook, email, blogs, Skype, YouTube, Pinterest or any of hundreds of web based platforms. These platforms convey and hold the artifacts of our interactions. They are the digital traces of being together. But the EXPERIENCE of being together is something we create in our own minds as we navigate these artifacts. Without conversation with others, we may find our individual experiences of “being together” are, in fact, not at all similar. So the first key here is that being together, even technologically mediated,  implies that we have to reflect – at least a little bit – about shared or different experiences. Otherwise we may not be “being together.”  Sense-making is critical. So if I’m designing or facilitating a social strategy using online tools, I had better darn well design in process to facilitate reflection, sense-making and other similar types of conversations. Yes, conversations, which implies active listening — something you can’t always see or have in pure social media actions.

One of the tough things about all this is how to understand what is working. Is there really connection? We tend to compartmentalize the tech into things like page views. But does that tell us about our quality of being together? Of learning? Of getting things done? Not really. So in thinking about being together in this age, we need new frameworks for assessment. A nice intro to thinking about communities and how to evaluate them comes from a short video from the USAID KM Impact Challenge

Hopping across technologies

If you accept my first proposition that being together requires some sort of sense-making/reflective aspect, lets add on a layer of complication: hopping across different tools and technologies. So not only are we not face to face, but we don’t necessarily interact as a full group, nor on a single communications tool and this may (and usually does) vary over time.  Community’s technological configurations change over time. Let’s pick this apart a bit.

1. There is rarely just one tool. From Digital Habitats we framed the idea of configuration this way: “By configuration we mean the overall set of technologies that serve as a substrate for acommunity’s habitat at a given point in time—whether tools belong to a single platform,to multiple platforms, or are free-standing.”  For example, we may have a NING site, but we talk to each other on the telephone and no one every identified the telephone as an official community tool. 😉 Look around. Our configurations are rarely as simple as they look. Observe and notice what people are using. Explore if there is a shift from the official platform to others and use that usefully, rather than as a distraction.

2. Togetherness does not imply only full group interactions. Side conversations and “back channel” are an intrinsic and important part of a community’s communication ecosystem.  We talk about “capturing” knowledge and having everything in one place, but the reality is that communities have all types of conversations and interactions. Some should stay small and private. Some should be captured and shared. And some will just happen. The key is that people are connected enough so that they DO happen. The interaction has primacy over the container or the captured artifacts … even if this seems counter-intuitive at times.

3. People start where they are technologically comfortable, and move to what serves them over time. Now this may seem like a repetition of #1, but what I’m getting at here is change in technologies is actually part of the life-cycle of many communities rather than an aberration or fatal disruption. (Though, yeah, it can be fatal, but less often than we might expect!) The key lesson here is start where people are “now” and let the needs of the community, its appetite (or not) for experimentation and change drive the platform evolution.

4. A change in technology may intrinsically change the interaction.  In our research for “Digital Habitats” we noticed that not only did technology change communities, but communities changed technologies. When members wanted or needed something, they invented new ways of using tools or scrounged for new ones.  When the motivation to do something together becomes more urgent and compelling than the platform, it’s affordances or constraints, you know something good is going on. So attention to the community’s domain, community and practice (see that video above!) should be front and center. Technology supports.

 Technology stewardship

So if technology changes what it means to be together, if technology choices change over time, it is logical that stewarding that technology becomes part of the life of the community and there is an association between the people who do this and a role — a role we call technology steward. Technology stewards are people who know enough about technology to help scan for, select and implement tools and enough about their community to know what they need and what they want/can tolerate. This is not the traditional IT person or pure geek, but someone who straddles these two domains of knowledge and practice. They are bridgers. (You might enjoy this 6 minute audio from Etienne Wenger, John Smith and I on tech stewardship. ) For example, consider the person who can observe how others use a tool (even if it is different than how they themselves do), notice how it can be valuable to the community and share that practice with others. (An ethnographer!) You have to know the tool, but to observe and understand the practice — that is the magical sweet spot. (For an example, see John Smith’s post on Skype.)  Most of us who find ourselves in this role are in it accidentally. I think that is significant!

Community activities and their technological support

So this leads me to the bridge to our webinar next week. Flowing directly out of this idea of technology stewardship is the need for ways to identify important community activities as a precursor to selecting and deploying tools. In the work writing Digital Habitats we identified 9 community orientations which comprise sets of activities that we found happening pretty commonly across different kinds of communities. This slide deck gives a brief overview.

A couple of key things the spidergram exercise has taught me are: 1) observe your community with an open mind rather than through your own preferences. I, for example, love asynchronous conversations, yet in many of my communities, they would not thrive without telephone calls. 2) You can’t prioritize all 9 orientations all at once, but they may shift over time. This impacts community leadership, facilitation, and technology. So as always, this is not primarily about the tech, but about the community. That seems like a “no brainer” yet time and time again we fall into the technology seduction trap! That leads us to community facilitation, but we’ll have to save that for another day!

 

I’ll be asking the group to read Chapter 6 of Digital Habitats and then begin to fill out a spidergram for a group or community they belong to or work with. I’m also inviting them to post questions here or over at their group blog. But for the rest of you, what sort of advice would you offer for those trying to steward technology for their community? Post in the comments, please!

Resources

 

Updates from Communities and Networks Connection

I’m continuing cleaning up and adapting my  technology configuration this week. Here is part 2!

I confess, I don’t pay nearly enough attention to all the good things flying past me, including things on my own Communities and Networks Connection. In case this is new to you, this is an aggregation project led by Tony Karrer. He set up a system that lets me curate content from a wide variety of bloggers interested in communities and networks (If you aren’t on the list and want to be, drop me a line!). Tony just let me know that Aggregage, the platform that powers has some new features that are now on the  Communities and Networks Connection.  Announcing the PERSONALIZATION ENGINE! That means that Communities and Networks Connection now allows you to sign-up and have your content personalized based on their interests. You can sign-up via the “Personalize Your Content” button on the right side of the interface shown on the right side of the picture on the right (right, right?).

Tony has explained it well on his site, so I’m quoting the master. He refers to his own aggregation site, eLearning Learning 

Now with personalization it’s even better. The picture below gives a sense of what’s happening:

Aggregage-Personalization

Curators handle finding the best sources of content.  The system then uses social signals such as those coming from Facebook, twitter, LinkedIn, delicious as well as clicks and views.  These are compared to averages for the source and also looks at who is providing the signal, how often they signal things, how often they signal for that particular source, etc.  Those aspects existed before and it does a good job of finding great content.  You can read a bit more about these aspects in eLearning Learning Launches New Features.

What’s new now is that the site allows you to sign up and provide your Twitter and LinkedIn information.   The site will look at your activity on these sites and the content of what you share.  It will use that to find interests as well as to cluster you with other users who are like you based on interests and sharing.  You can partially control your interests via the Subscription page as shown below:

eLearning-Learning-Subscription

This will change over time based on your LinkedIn and twitter activity.  You can always visit and manually select interests as well.  You can read a bit more here: Personalization Explained.

The system then can combine three pieces of information to figure out what will be most interesting to you:

  • Social signal score – are people in the audience finding it interesting
  • Topic match – does it match up with your interests
  • Like sharing – are individuals who are like you sharing this

The system uses these to both rank things on the site and to generate Daily and Weekly newsletters.

The reason that I’m most exited about this is that I partly use eLearning Learning to make sure I don’t miss things that is good content that is relevant to me.  Now with personalization, it is even less likely that something will sneak by.

I also personally like the format of the new newsletter.

Give it a try and let me know what you think.

So I’ll add my pitch – give it a try and let me  know what you think. In the mean time, here is the best of Communities and Networks Connection 2011


Hot Topics for 2011
2011 (4593)
People (2501)
Social (2225)
Share (1603)
Sharing (1603)
World (1555)
Change (1546)
Networks (1534)
Community (1515)
Difference (1467)
Business (1431)
Development (1425)
Management (1349)
May (1324)
Media (1298)
Information (1296)
Open (1240)
P2P (1220)
Learning (1191)
Groups (1181)

Valerie’s Amazing Thinking About Social Artists

(Note: this is a re-do of a post from this week lost due to hardware crash of my host. Sorry for the bad link at http://fullcirc.com/wp/2011/12/13/valeries-amazing-thinking-about-social-artists/)

As a followup from my week facilitating Change11, the amazing Valerie blew my mind with her video summary and synthesis of the week. No, it was much more than that. WOW. Take a look if you are interested in this idea of the social artist. Valerie, you ROCK!