From the Archives: Knowing what to do. And what to stop.

Picture of a flip chart reading "Invite Creatve Destruction to enable innovation"
Invite Creative Destruction

Dang, it was fun to run into this draft from 2016 with links to three terrific posts that amplify something that has shown up in my work over and over again about the need to creatively destroy our patterns that conserve old ways of working that are no longer relevant in today’s (or tomorrow’s) world(s). And happily, all the posts are still online.

Time and again when working with clients where we’ve used Ecocycle Planning, the richest insights are what shows up in the “rigidity” and the “scarcity” traps (old image below- it used to be called “poverty trap” but there are racist roots there…) The rigidity trap helps us see what is no longer adding value and if we can move past that trap into creative destruction, we can clear away and make space for what is now possible. Too often organizations just add on new things (processes, projects, approaches, rules), layer after layer until we spend all our time ticking boxes with little to show for our time, energy (and peace of mind!)

Image of Ecocycle

The first from Simon Terry‘s blog archives, Killing the Golden Goose: From Waste to Potential focuses on the waste created in management that tries to conserve what is working, to the point of ignoring it is no longer working. It is a great read. With an interesting metaphor!

When managers focus on growing human potential to improve effectiveness, this growth mindset redefines the game and pushes changes in the other systems that define our modern organisations. Purpose and goals come first. Engagement is no longer an after thought. Experimentation is a core practice. Collaboration and cooperation are seen as human opportunities to work and not sources of waste & distraction. Volatility is embraced as a source of potential learning. Most importantly of all the new narrative respects and embraces the potential of all in organisations to lead and to contribute.

Killing the Golden Goose: From Waste to Potential, Simon Terry

The second from the fabulous Eugene Eric Kim on Principles for Effecting Change in Complex Social Systems. Eugene harkens back to a post from the wonderful Ruth Rominger “Effecting Change in Complex Social Systems” with Hilary BradburySissel Waage, and David Sibbet. Of the five principles Eugene refers to, one again tickles that creative destruction idea:

“Surface discontents, build capacity, and elevate expectations. Successful change emerges from dissatisfaction with current conditions, but also celebrates many small victories as well as personal learning, thereby continually building momentum for innovation toward a preferred future.

Principles for Effecting Change in Complex Social Systems, Eugene Eric Kim

Finally, the inimitable Johnnie Moore ties this overwork (and useless work) to stress and what that destroys, all while chasing efficiencies in “Waste, potential and sticking your neck out.” Plus it links to Simon’s post. It’s all connected! And another fun metaphor.

I see many organisations struggling to get a quart of productivity into a pint pot of systems, under great stress to make savings and be more efficient. I’d suggest that as that stress rises, so does the number of management abstractions bandied about: people only feel safe to talk in general terms about things like “leadership” because if they got specific the whole stressed out deck of cards might come falling down. In these circumstances, meetings become a workaholic microcosm of the organisation – we fill the walls with masses of post-it notes as if this is the measure of the value of our conversations. We can talk in general terms about the need to “manage upwards”  or “creating a no-blame culture” but this actually becomes a way of avoiding actually doing it.

via Waste, potential and sticking your neck out | Johnnie Moore.

From the Archives: Two more friends better than two more enemies

Social Media in the Armenia-Azerbaijan conflict.

It is encouraging to see this article from 2013 is still online, and is still relevant examining how young people from conflict areas can be connected with each other. And the risks involved. . With the current conflicts continuing in Armenia and Azerbaijan and with the emergent issues in Russia and the Ukraine. It also reminds me of the amazing work I was invited into in the Caucasus with Project Harmony, with the highs, lows and learnings. I was hopeful and naïve – I’ll own that!  (More here.) 

From Control to Free Floating Reverie

Fresh Post! No Archive redraft!

Johnnie Moore pointed to a great LinkedIn post by Laurence Barrett that resonates with my current “fallow” project. It is no accident that Johnnie is an advocate of “unhurried!”

Laying fallow, I can reflect, observe and cross-pollinate ideas and experiences that surround me because I have the free time and head/heart space to do that. I am not fully confined by a large set of obligations. Yes, the grandkids are still #1 priority and that is a place for much of my energy, but the freedom from deliverables is quite intoxicating. I am available for reverie!

I’m pulling out two quotes, but it will make much more sense if you go and read the whole post! And don’t miss the P.S. at the bottom, which is fodder for even more reflection and blogging!

Mr. Barrett is talking in the context of coaching and the dynamic of “containment.” When I read it, I immediately thought about how a facilitator may try and contain human interaction in the well-intentioned service of the goal or purpose of a gathering. As group process folks, we have the opportunity (motive! means!) to create containers where people might do something different and more effective if engaged in something more free floating than overly structured.

The older I get, the more I sense that a lot of group process practices are about how we actually make a space less welcoming, “safe,” etc. Instead, Barrett reflects on another way that is less contained, and more “free floating.”

Here we may think of it as a dynamic, mutual and rather messy process of meaning making. Images and associations arise from the unconscious to be exchanged and evolved in what Wilfred Bion termed a ‘reverie’; a free-floating dialogue without defined goals and objectives.

In reverie both coach and client are ‘in’ and committed to the dialogue. Both can potentially be transformed.

And…

If our need to be ‘masterful’ or ‘powerful’ (words I see in some coach training) prevents us from entering a reverie we do not contain our clients, we just limit them.

A client is contained not by the coaches calm, rational, objectivity, but by our engagement and involvement, and both parties may be transformed by the encounter.

Pretending we are wisdom figures may fuel our narcissism or hide our anxiety, but it is definitely not containment.

I have worked hard through my professional life to show up not as some sort of wisdom figure and to engage in reciprocal work and learning. But there are old patterns in there that creep up in my head saying “I know what to do here.” Fully recognizing those moments, and choosing to let go, is something quite wonderful. And a door to reverie. (Using a “door” metaphor also reminds us there are many ways to think about space and containers. See this wonderful piece about other ways to think of space.

P.S. I love the four fundamental principles Mr. Barrett’s company espouses. I love them so much I took a screen shot. Mr. Barrett, if that is not OK, let me know and I’ll take the image down!

Image of four principles of Heresy Consulting. Each has an image, then the words underneath including: All change is a step into the unknown, Only through difference can we learn, Leadership is an expression of the soul, and We are made through our relationships.
The four principles of Heresy Consulting https://www.heresyconsulting.com/

From the Archives: Tom Atlee – Responding deeper than symptoms

Four quadrants of a Critical Uncertainties exercise in multiple colored pen written on a white flip chart.

The blog link for this amazing quote from 2011 is dead, but Tom Atlee (Co-Intelligence Institute) continues his amazing work (you can support the Institute here.)

As I reflect on the quote, I think of the current high level of polarity that we so often seem to want to ignore, gloss over of simply avoid by not interacting with those who believe differently than we do. If we just focus on symptoms, we just make it worse. See a few ideas below the quote…

Just because some energy or activity ceases to be clearly and publicly visible, doesn’t mean it has died or gone away. Especially when you suppress it with violence, you almost guarantee it will continue, growing and evolving, surfacing with new energy and impacts in new times and places, often to people’s great surprise. Addressing symptoms of a disturbance seldom handles the cause, which will soon find other outlets to manifest whatever need is not being met.

Tom Atlee, Co-Intelligence Institute

I appreciate a few of the Liberating Structures that help us step past our assumptions (the place of just focusing on symptoms and not causes?) such as Critical Uncertainties, Agreement Certainty Matrix and Ecocycle. When we offload some of the posturing and judgement and give some space for sense making, we can get closer to cause.

via What happens now with OWS? – Random Communications from an Evolutionary Edge.

Leadership and Trust

So many years ago there was this great blog, Weknowmore.org run by Antoon van het Erve and Johan Lammers. (Hey, both of you are also KM4Dev members. Johan, here is your KM4Dev bio! Remember this post?). The post is now digital dust. I had copied it back in 2009 with the intention of blogging about it. I could not find the particular post on the Wayback Internet Archive, but I was able to find one page for a screen grab.

Screen capture of the weknowmore.org front page from the Internet Wayback Machine showing a crowd of people and links to what the company did and their blog posts.

The post was titled: “Ten ways how leadership can influence and promote interpersonal trust in knowledge management behavior and processes.” 

As I read them, they resonated with the 10 leadership principles that emerged from Liberating Structures. They are not the same, but they are related. Take a look and see if there is something resonant and useful for you. I’ve put a few notes in bold dark red.

From WeKnowMore.org

Trustworthy Behaviors

1. Act with discretion Keeping a secret means not exposing another person’s vulnerability; thus, divulging a confidence makes a person seem malevolent and/or unprofessional.

  • Be clear about what information you are expected to keep confidential.
  • Don’t reveal information you have said you would not . . . and hold others accountable for this.

In the digital era, this becomes a gnarly intersection with both transparency, and organizational policies and practices. Secrets are rare things these days. 

2. Be consistent between word and deed When people do not say one thing and do another, they are perceived as both caring about others (i.e., they do not mislead) and as being competent enough to follow through.

  • Be clear about what you have committed to do, so there is no misunderstanding.
  • Set realistic expectations when committing to do something, and then deliver.

In complex, uncertain times, there is the layer of working with uncertainty and ambiguity when setting expectations!

3. Ensure frequent and rich communication Frequent, close interactions typically lead to positive feelings of caring about each other and better understandings of each other’s expertise.

  • Make interactions meaningful and memorable.
  • Consider having some face-to-face (or at least telephone) contact.
  • Develop close relationships.

In our remote/hybrid/F2F continuum, we have to reexamine these practices. What worked in the “good old days” pre-pandemic may no longer be relevant. This is a place for creative destruction not only for communications practices, but understanding the value of them – not just doing them because we always did them!

4. Engage in collaborative communication People are more willing to trust someone who shows a willingness to listen and share; i.e., to get involved and talk things through. In contrast, people are wary of someone who seems closed and will only answer clear-cut questions or discuss complete solutions.

  • Avoid being overly critical or judgmental of ideas still in their infancy.
  • Don’t always demand complete solutions from people trying to solve a problem.
  • Be willing to work with people to improve jointly on their partially formed ideas.

Ditto to #3!

5. Ensure that decisions are fair and transparent People take their cues from the larger environment. As a result, there is a “trickle down” effect for trust, where the way management treats people leads to a situation where employees treat one another similarly. Thus, fair and transparent decisions on personnel matters translate into a more trusting environment among everyone.

  • Make sure that people know how and why personnel rules are applied and that the rules are applied equally.
  • Make promotion and rewards criteria clear-cut, so people don’t waste time developing a hidden agenda (or trying to decode everyone else’s).

See #1. I also think we have to rethink the value and application of rules, heuristics and practices in complex contexts where rules are not useful!

Organizational Factors

6. Establish and ensure shared vision and language People who have similar goals and who think alike find it easier to form a closer bond and to understand one another’s communications and expertise.

  • Set common goals early on.
  • Look for opportunities to create common terminology and ways of thinking.
  • Be on the lookout for misunderstandings due to differences in jargon or thought processes.

Reframe to purpose, which can be tracked or measured, even if the indicators are less-than-perfect. The rest is still spot on. But “vision” is too vague these days.  It leads to the very misunderstandings noted above.

7. Hold people accountable for trust To make trustworthy behavior become “how we do things here,” managers need to measure and reward it. Even if the measures are subjective, evaluating people’s trustworthiness sends a strong signal to everyone that trust is critical.

  • Explicitly include measures of trustworthiness in performance evaluations.
  • Resist the urge to reward high performers who are not trustworthy.
  • Keep publicizing key values such as trust-highlighting both rewarded good examples and punished violations-in multiple forums.

What is the line or continuum of measuring trust and measuring performance, progress, etc.?  How do we succeed in lower trust environments while trust is forming or absent but we still work together. This gets to the nubbins of trust itself and how essential it is. I think this is super context dependent. But I’ll save that for another day. This is getting LONG!

Relational Factors

8. Create personal connections. When two people share information about their personal lives, especially about similarities, then a stronger bond and greater trust develop. Non-work connections make a person seem more “real” and human, and thus more trustworthy.

  • Create a “human connection” with someone based on non-work things you have in common.
  • Maintain a quality connection when you do occasionally run into acquaintances, including discussing non-work topics.
  • Don’t divulge personal information shared in confidence.

Still resonates with my “if we get to know each other, even a little bit, we are less likely to shoot each other…

9. Give away something of value Giving trust and good faith to someone makes that person want to be trusting, loyal, and generous in return.

  • When appropriate, take risks in sharing your expertise with people.
  • Be willing to offer others your personal network of contacts when appropriate.

Love this one. The most.

Individual Factors

10. Disclose your expertise and limitations Being candid about your limitations gives people confidence that they can trust what you say are your strengths. If you claim to know everything, then no one is sure when to believe you.

  • Make clear both what you do and don’t know.
  • Admit it when you don’t know something rather than posture to avoid embarrassment.
  • Defer to people who know more than you do about a topic.

Well, maybe I love THIS one the most. 🙂

Liberating Structures Principles

As I revisited the principles and cross checked them to the things above, my sense was the principles support the practices noted above. Your thoughts? The comments are OPEN!

  1. Include and Unleash Everyone
  2. Practice Deep Respect for People and Local Solutions
  3. Build Trust As You Go
  4. Learn by Failing Forward
  5. Practice Self-Discovery Within a Group
  6. Amplify Freedom AND Responsibility
  7. Emphasize Possibilities: Believe Before You See
  8. Invite Creative Destruction To Enable Innovation
  9. Engage In Seriously-Playful Curiosity
  10. Never Start Without Clear Purpose