DEANZ 2008 – my place, my space, my learning

Last week I was in Wellington New Zealand, participating in the DEANZ 2008 Conference. I loved the conference theme, “my place, my space, my learning!” Oh yeah!

On the first morning I had the great opportunity to offer the kick off keynote. As usual, I firehosed my way through 90 minutes talking about stewarding technology for learning with an emphasis on PEOPLE. I tagged a few of the blog responses here along with some other DEANZ08 related links. Below are the slides that I used in the keynote. (I don’t think anyone captured audio):

I also facilitated two 2-hour workshops on Monday and Tuesday about the social and technical design of online communities. The notes from some of the exercises are embedded in a simple PPT which I will post on the wiki page – which is still a bit bare because I need to put in the notes, can be found here.

The conference was at the beautiful Te Papa Tongarewa museum – an amazing multimedia, multi-dimensional national museum of Aotearoa, New Zealand. Great staff, good conference food and a wonderful location rounded out the logistics side. Fabulous educators and presenters on the content side. I will write a separate post about that, but I promised to get the slides up…

On Wednesday I got to meet with some wonderful clients of Patillo, and on Thursday, Stephen Blythe of Community Central hosted a conversation which Steven blogged about. – Dags and Dingleberries

Good Stuff While I was Gone

Rita Angus quote from Te Papa museum exhibitI bemoan the fact that there is so much good stuff floating by me. Thank goodness for friends and colleagues like Stephen Downes who filter and share via newsletters and Twitter. Here is a sampling of stuff that has caught my eye, and why. Most from Stephen’s OLDaily – or interestingly – found both elsewhere then seen on OLDaily, which serves as a beacon of “pointing light” for me to see something twice.

  • Howard Rheingold talks (via multiple modes) about participatory learning. (Howard tweeted this!) – note the combination of video/voice and text. How does it feel to you? I like it.
  • Jay Cross on performance support in a web 2.0 world http://informl.com/2008/08/24/whatever-happened-to-performance-support/ What I appreciate about this is the historical peek back to performance support as a bridge to understanding the value of new tools. This sort of context provides good “splainin!” (Lee LeFever has also been writing about the value of explanation.) (pointer from Stephen)
  • Stephen again pointing to this paper on mapping pedagogies and technologies – http://www.ariadne.ac.uk/issue56/conole/. New Schemas for Mapping Pedagogies and Technologies.
    “Gráinne Conole reflects on the implications of Web 2.0 for education and offers two new schemas for thinking about harnessing the potential of technologies.” This article interests me because of the work John Smith, Etienne Wenger and I have been doing about mapping technologies to community of practice activities. (And yes, the book IS coming along – at the designers now!) My experience is that mapping is a “first swipe” and then, context rules.
  • The continuing evolution and path of Leigh Blackall’s course “Facilitating Online Communities” – both visible on the wiki http://www.wikieducator.org/Facilitating_online_communities and in the other blogs, Google Group, etc. They are not only learning about the topic, they are figuring out what happens when you open a Polytechnic’s course and 100 people show up. It was also great to meet Leigh F2F in Wellington last week. I think I threw him off when I greeted him with a big hug. Oh, that darn American behavior! Some of the things that I’m finding interesting as I lurk include how Leigh is teaching/facilitating, the impact of a group that includes some folks I’d put both at the expert and novice range of experience with teaching and online community, how the group straddles (John Smith’s favorite word) the various technologies that Leigh has offered and of course, the amazing reflections in people’s blogs. This reinforces for me the deep value of making time for reflective practices. Slow down!
  • Again, from Leigh’s presentation at DEANZ 08 in Wellington, how his talk on “Inverted IP Policy” has helped me see the issue of IP in educational and organizational settings in a new light. I think this is also related to my earlier post today about why people contribute things to the public good. It has been interesting to see some of the blog ripples from Leigh’s talk and sharing of the content.
  • Via I don’t know where, this cool site for sharing some of the photographs of Walker Evans. http://www.afterwalkerevans.com/images7.html. Evan’s was a depression era photographer from the south and the study of his work and that of writer James Agee was a profound part of going to University in the US South for me (Duke.) More on Evan’s here.
  • From my World Cafe Girl Geek friends, a pointer to the work of Franke James – wow, great visual thinking.
  • Kerry’s “Coveritlive” coverage of the Mind of Matter seminar in Australia. I’m interested both in the subject matter of how technology is affecting our brains (and vica versa, to be honest) and the tool Kerry used, Coveritlive. I have been meaning to check that out. Stephen also pointed to this, but Kerry had also emailed a notice. This was one of those “twice pointed out” items!
  • A mention of a post on Mike Coughlan’s blog reminded me it was time to visit. Always good stuff.
  • Luis Gutierrez emailed me about Nuptial Dimension of Sustainable Development – Part 4 Solidarity, Sustainability, and Nonviolence, V4 N8 August 2008 http://pelicanweb.org/solisustv04n08.html. I haven’t read it yet, but I have been thinking a lot about alternatives to traditional development processes so I have this bookmarked to come back to. Luis was also looking to spread the word. This also connects to a George Siemen’s post about the roots of “connectivism” – I haven’t sorted it out in my brain yet, but I think there is a deep connection between what George is writing about and these alternative development paths that are intrinsically of a network nature. Also, to another article pointed out by Stephen on the relationship between learning and poverty.
  • Barry Dahl talks about the “back channel” at conferences (this time at Desire2Learn where I keynoted last year but have not been tracking this year.) In Wellington at DEANZ we talked about “that which is not always visible” but which matters. Things like twitter are starting to make the invisible visible. What are the ramifications? When is some good, but too much is destructive?

Yikes, this might be enough for one post. I have a list of about 20 other URLs I want to blog about. Hehe. I said today to my walking buddy, it would be nice to have a fairy godmother drop out of the sky and fund 3 months for contemplation, 3 months for catching up and three months more for writing about it!

From workplace courses to global conversations

cc on flickr by Kris HoetA few months back, Josien Kapma and I were invited to write an article for the Dutch publication,
Leren in Organisaties. We had a good time co-writing using Google docs, a little skyping and slowly iterating back and forth. We had FAR more we wanted to write and had to edit out a lot, making us both appreciate how rich the topic is of moving beyond the formal workplace training model and blending it with the rich and ongoing learning we experience in our global communities and conversations.

The journal is not yet online, so we have permission to share it with you. You have two options:

Photo Credit:

view photostream Uploaded on August 28, 2007
by Kris Hoet

Learning from our mistakes

Flicr CC Image from David C FosterMichael Krigsman has a good story today on ZDNet about transparency and learning. He analyzes Amazon S3 team’s After Action Review (AAR) process following a disruption in their service. This reminds me of the importance of learning from failures and mistakes, rather than forgetting or covering them up. In fact there is a whole community dedicated to learning from mistakes, The Mistake Bank. Here is a quick recap of the useful practices Amazon deployed when they had a breakdown in their services. I’ve edited out some of the text so as not to cross ZDNet’s copyright, so click into the story for the full details.

Amazon’s S3 post-mortem demonstrates maturity | IT Project Failures | ZDNet.com
THE PROJECT FAILURES ANALYSIS

In analyzing the failure, Amazon asked four questions:

What happened? The first step to a successful post-mortem is establishing a clear understanding of what went wrong. You can’t analyze what you don’t understand.

Why did it happen? After after determining the facts, the post-mortem team should assess why failure occurred….

How did we respond and recover? … A useful post-mortem depends on the analysis team gaining a reasonable level of honesty, insight, and cooperation from the organization.

How can we prevent similar unexpected issues from having system-wide impact? … Planning must also consider the business process and management responses the team initiates when a failure occurs. A complete post-mortem addresses both technical and management issues.

Amazon’s technical failure disrupted its customers’ business and hurt the company’s credibility. However, their open and transparent response to the failure and its aftermath demonstrates a level of organizational maturity rarely found among Enterprise 2.0 companies.

Pulling our mistakes out and looking with them, alone and with the aid of colleagues, is a simple and effective learning practice. But it takes both a personal commitment to productively looking at our warts (rather than simple self-flagellation or guilt) and an organizational culture that values learning along with success. And we all know it… we learn more from our failures than our successes. 😉

Here are a few resources for learning from mistakes and failures (some repeated from embedded links above, but I want to make it easy to scan for the resources!):

Have any to add? Knowledge sharing in action!

Photo Credit: Flickr/CC