Strategic Knotworking Across Projects

This post is lightly edited part of a three part series on Liberating Strategy by Keith McCandless and friends. Part 1Part 2 Part 3

I have been using Strategic Knotworking, a complexity friendly alternative to traditional strategic planning, with cross disciplinary teams in international agriculture development, ecosystems management and mental health. For the most part, these are externally funded initiatives and have requirements both for results (application of the work) and for cross-team learning. Funders have an agenda. Grantees have their agendas. Sometimes there is not useful clarity about how these agendas work in sync. And there is rarely opportunity or support for shared optimization of what has been identified and exploration of what might be possible. 

Traditionally, each team does their own strategy development (a.k.a. “Grant application”), get the grant money, do their work, show up at “learning events” to share what they learned and then go back to their own projects or even parts of the projects. There is a burst of energy at the convening that then dies away. This habit reinforces silos. People tend to focus on their grant, their context.  There is little  opportunity for shared language for strategy, learning, adaptation and evaluation. There is little genuine social connection to support peer support and social learning. 

The six Knotworking questions listed below plus the Ecocycle make it possible for a group to look back critically, assess the current state, and prospectively generate options to move forward, all with shared language and shared structures. Here are the questions.

  1. What is the fundamental purpose of our work (as individual projects/as a portfolio)?
  2. What is happening around us that demands change?
  3. What are the critical uncertainties and paradoxes we must face to make progress?
  4. Where are we starting, honestly?
  5. Based on what we have discovered, what is now made possible?
  6. What are our next steps and how will we know we are making progress?

From answering the six questions a shared language evolves. Fresh ideas across the portfolios come into focus.  Relationships form and deepen creating space for peers to ask for and offer specific help.  Teams can more easily refer to issues across the contexts for optimization. Emergent ideas can be supported across the portfolio of grant funded projects. 

What shows up repeatedly is how silos get busted or rather become more permeable and even networked.  For example, conversations around the Ecocycle generate shared understanding and disparate elements are woven together. Hearing and learning about other groups’ Knotworking approach stimulates the kinds of cross pollination that their funders dream of.  Simultaneously, through use of the LS portfolio, relationships and network weaving among the participants is building social capital. Two aspects of Knotworking seem most useful in this context. 

Action and Learning Entwined

The first is the provocation of the six questions that allows emergent thinking, grappling with very real tensions and contradictions in full view (rather than furtively worrying about them but NOT discussing them), and the iterative way they unfold. This iterative function keeps monitoring, learning and evaluation as PART of the entire process, not just something tacked on at the end in a report.  Knotworking becomes part of the DNA of the work. It  transforms learning and adaptation as concepts and observation into practical and visible next steps. Action and learning become entwined. 

Exploring Together Generates New Options

The second is the ability to layer Ecocycles and see what is similar, what is different, where there are possibilities alone and together.  One project may excel at moving things from birth or piloting to scaling or maturity. Another may be full of amazing ideas, but get stuck in the scarcity trap. The team that moves things well through that trap may have stories and approaches that break the log jam. Yet other teams may have the great self awareness that shows up in creative destruction to make space for something new. Teams then look to see how to balance their own work and when to collaborate with teams who have complementary strengths in their work. 

Creative Destruction Makes Space

I want to call out specifically how Ecocycle and the first three Knotworking questions help to make creative destruction visible, discussible and even valued, rather than feared. This rebalances the relationship between the grantees and their funders into a more collaborative relationship. And it does this because it is not some abstract thinking, not blaming, but concrete sense making, practical-yet-ambitious dreaming, and actionable, measurable next steps. Once the concept and language of Ecocycle is shared, then more rapid and useful reviews begin to happen. 

For example, a group of researchers leading projects in Africa and South Asia did a traditional face to face kick off meeting, essentially presenting their plans and everyone went home. When the pandemic hit, the next annual  F2F meetings were not possible, so we designed an online gathering that used the six questions with each team doing an Ecocycle mid way through the event. The online interactions were  spread out over three weeks to give teams to amplify their Ecocyles and consult with others. The group did a “virtual tour” through each Ecocycle, positing questions, noting similarities and differences, and noting where they could help each other. This became the basis for their almost-monthly community of practice meetings. They had a basis to want to come together across projects. 

For example, there was a measurement tool they all had to use but few were well-practiced with it, so it was clear that practice needed to get out of the scarcity trap and into the birth phase of Ecocycle. In this case it was in the form of a community of practice (CoP). A couple of CoP meetings and things broke through the log jam. 

Another challenge was replacing field research with online research due to the pandemic  that needed more than a little nudge. AND something had to be removed to make space for new practices, provoking good conversations of creative destruction. So often new ideas and practices are added to existing work, reducing the chances they will take root and even compromising the old, less-than-ideal practices. Creative destruction helps remove the deadwood in a way that shows the value, rather than simply critiquing old practices or punishing those who were practicing them. (“Don’t creatively destruct me out of a job!”)

Resistance, Results, and Movement Forward

Previously, each grant project would appreciate hearing about others’ projects. But it was much less common that making sense across projects, using a shared framework and language, would generate more significant progress for each project and for the larger grant-funded portfolio. There are challenges in doing this. Power and control always show their face when we share our work, warts and all. Resistance to considering creative destruction is a relevant example. 

Knotworking and Ecocycle sometimes raise eyebrows at first. Resistance happens. What changes is when results happen. We know we are making progress when new leadership emerges from junior participants, when the big bosses no longer feel the need to over control the meetings, when the funders find a new, more collaborative role with grantees rather than the enforcer or setter of all agendas. 

Across time, we know we are making progress when cross project teams continue to identify shared challenges and opportunities and act on them.  When people start telling new stories about the work that help others understand the work and want to join, we know we are making progress!  (As our colleague Michael Arena suggests, positive gossip is all abuzz).

When teams have used the six questions to generate ideas, needs and relationships and understood where they are on the Ecocycle, when there is concrete action, we know we have made progress both within and across the portfolios.

From the Archives: Visual and Audio “Getting Into Online meetings” Ideas

Back in 2020 and 2021 some of my friends and colleagues refused to get stuck in the same-old, same-old of starting meetings online. Fisher Qua showed me a Music Labs experimental tool and playing with it (in this clip) opened possibilities of co-creating visually and aurally that could start a meeting in a way that immediately changed our participation and experience.

A bit wild, sure, but why do we seek so much to maintain the status quo? Why do we snap back to the safe, predictable, without even considering if it is still useful? Time for more creative destruction. Make space for something that is more useful. What meeting starting habits have you creatively destroyed? What new practices emerged from that space you created?

From the Archives: Alone, Together, Silent, Vocal, Collaborative

Image of a piece of paper with "freedom and responsibility" written on it
freedom and responsibility

Ah, 2017, such a quaint time when we still used Adobe Connect. 🙂 It was a pleasure to go back and re-read Jenny Mackness’ post, The power of silent learners | Jenny Connected.

While the post and the webinar it reflects upon focus on learning/education contexts, there is a lot we can extrapolate to today’s mix of online and F2F. It is always good to remind me, a person who thinks by talking (which is not just being an extrovert!), that people experience the world in different ways and we can use that diversity and design for it, or try to put it in a box. NOT!

The post gives a detailed report on the webinar Jenny attended, and why she liked it. What I like about her post is this question:

The main thought I have come away with is to question whether it helps silent learners to focus on them in this way. Jan Willem felt it does, because he feels that there is not enough recognition of what silent learners can offer. For me the danger is that in doing this we may reinforce the view that somehow silent learners are a problem and that we need to solve this problem by enabling them, empowering them, to become a bit noisier. Personally, I don’t think that learners can be empowered by others. They empower themselves, although they can be supported in doing this.

I appreciate Jenny’s observation. The more we try and HELP people, the more we risk actually diminishing them. 

It appears that the day I saved the URL to Jenny’s post, I also saw something from Fast Company that suggests we avoid the binaries of alone/together, introvert/extroverts and use a pattern of small/large group alternation. 

“The way to maximize creative potential is to flow between being alone and being in a group, and back again.”

This resonates with my approach to group facilitation and is, indeed, part of the fundamental patterns of approaches such as Liberating Structures. As noted in a previous post, this allows for nuance and context. 

Jumping Off Points for Deeper Nuance

Nuance is everything. I saw a very sweet 2×2 from Amy Edmondson while I was taking one of my rare peeks at Twitter. At first glance my reaction was “cool!”

Then the term psychological safety caught my eye because I have been wary of the term. Safety on whose terms? For whom? I have become cautious as I’ve increasingly realized that I have projected my sense of safety on others who have NOT experienced psychological safety at all in the “shared context.”

Here is the tweet, then some comments below.

Amy, I have penned this without reaching out to you to talk about it. If that would be helpful in any way, let me know. I understand that psychological safety is a core of your work, and that my knowledge in this area is experiential and probably peripheral. I have learned a lot from your work over the years. The observations and wonderings I offer here are mostly directed at myself along my learning path.

What I appreciated about Amy’s post is the recognition that learning (or doing, etc.) require us to being open to being challenged, that we need positive, creative abrasion to bring our best to a challenge. It was what she proposed as supporting that state that left me uneasy: the idea of lowering standards, and the perceptions (reality) of being wrapped in cotton wool. The words “apathy,” “anxiety” and “comfort” taking on what sort of judgement? Whose standards are we talking about? Whose perception of who is getting wrapped in cotton wool?

What in this 2X2 honors the individual humans, their identities, as well as the output of a team? What helps the group reveal what is working and what must change to get to “learning.” What values and lived experiences are behind the generalizations?

I am bothered that apathy is the term for “showing up with our hearts and minds elsewhere, choosing self protection over exertion.” At some point, how much do you ignore and when do you choose to self-protect? How is, for example, self protection against racism, ableism and sexism evidence of low performance standards? How much is this the individuals lack of psychological safety and how much is it evidence of an oppressive system? How are self- protection and exertion actually related?

If this were a self reflection tool, a nuance might be “how am I protecting myself through disengagement?” What is causing my disengagement? Who is causing it? What power do I have to change it? Example: how does this land for a woman of color in a male dominated tech meeting who is constantly disrespected or ignored. For a person in the room who is the only person doing primary care giving for a loved one and has a lot on both work and home lines and may appear distracted? For the person with no power in the group? For some, this may be the ongoing experience of white supremacy.

I realize here I may be conflating apathy with anxiety. Thus the simplification continues to break down my understanding… Who knows when most perceived apathy is actually expression of anxiety?

Then to Comfort Zone – what if this was Respect Zone? If we had sufficient understanding of ourselves and each other, then challenging the ideas going into the work or learning itself can be experienced in the space where assumptions about the individual are not subtext for the presence or absence of respect.

So how does the 2×2 help us understand and best choose our approaches and actions? How does it move beyond stereotype or generalization? NUANCE!

If the use of the 2×2 is a reflection by a manager on a member of the team or of the team as a whole, it could feel like judgement, unconscious or conscious bias or even harassment to team members. Or it could be the starting point of asking a new type of question to learn more, understand more deeply rather than judge about people’s experiences and behaviors.

If this is a starting point to reflect as a team about how we all can show up and explore what changes might be useful to the group, how do we do it without perpetuating more oppression and misunderstanding along the way? And if it is for the latter, how could the quadrants be more generative and less judgmental?

Even as I write this I think, whoa, there is so much going on here. How would I represent it in a different way? If we all stood on the same ground, we were homogeneous, shared values (and probably biases), it probably could be done. But in the diverse world we live in, a 2×2 won’t do it.

We could reexamine it from a different 2×2 approach like “Critical Uncertainties” and look at a pair of variables that are important to our work/learning and are out of our direct control. Then we could see what options we could take to get to the “Learning Quadrant” depending on how those variables played out. We would expose our assumptions and uncertainties rather than judge and compartmentalize. I am sketching something now to see if this idea might bear fruit. (Future post! Right now I’m still brainstorming the uncertainties)

So far I have been throwing my own wild generalizations. Probably not helpful. Eugene Eric Kim replied to my Tweet asking for an example of nuance that gets lost in this type of matrix. Good ask, Eugene, as always. Here goes. And I have not written here in my blog about working on my own racism and white supremacy, but that work informs this post – and I recognize I’m still learning and may not get this “right.” I also recognize I can take that risk. Ironic.

As a person who has in the past unconsciously facilitated the loss of nuance, particularly in terms of my privilege as a white person in the US (and even abroad), I will give an example on myself.

I prioritized my world view as a feminist and offered a suggestion to a woman of color with whom I was cofacilitating. We were talking about how men often ignored what women said in meetings. I suggested that mixing high status language with low status body language helped to get men to pay attention to the issue I was putting on the table, instead of being ignored. Some of this was classic self-effacement moves, use of humor to put the men at ease rather than feel intimidated by me.

Turns out this mixing of high/low status is a classic move in the Improv world. Turns out I have been unconsciously using this much of my professional life. AND it turns out it doesn’t work for everyone, particularly if they are the “other” in the room. What creates psychological safety for me may not for you.

My co-facilitator immediately shared that if she used the status mix, she would lose even more credibility as a woman of color. How she talked, how she dressed –everything was always being judged through the lens of the (mostly white) men in the room. So taking a risk with this mixed status approach could actually lower her status. This is not psychological safety from any point of view. While my use of it may launch me into that mythical upper right quadrant of the matrix, Learning, it may move someone else to feeling apathy or anxiety. My using such an approach as a facilitator, let alone as a participant, can (and has) done damage. What worked great for me, didn’t work for her. (By the way, this was a startlingly wonderful learning moment that came from my colleagues generosity and I still feel it cost her a lot to even engage with me about it that has NOTHING to do with apathy or anxiety. My learning cost her labor.)

The nuance of how we understand these quadrants, these words, let alone what psychological safety means and feels like for people different from us, is essential. Boiling it down looks cool. But without nuance, it could be damaging. (Just look at the figured in the image. They might be perceived as white males…)

From Graphic Recording to Real Time Collage Capture

Today I had a TON of fun with Beehive ProductionsOrigin Stories” series where they brought in the two founders of Liberating Structures, Keith McCandless and Henri Lipanowicz. Beehiver Amy Lenzo called to ask if I would do a graphic recording of the two hour Zoom session.

So today I got out my paper and pens with glee. I was all set to draw when my eye caught a piece of interesting paper in the mess that is my desk. Just a few days ago Keith had shared some of the collage work he is doing and I thought, hey, I’ll collage! So without permission I went to work. I pulled and piled scraps in front of my computer, grabbed blue glitter glue and a tray of acrylic paints and went crazy.

Is it useful? Who knows, but it was SURE fun to do. It was total improvisation on my part. Here is the final piece.

A collage of words, pictures and colors that attempts to capture the two hour zoom conversation.