Digital Identity Workbook for NPO/NGO Folks

some digital identitiesMy friend and colleague, Shirley Williams, pointed me to a great resource on digital identity (DI) that she and her colleagues created for their students at Reading University in the UK.  It is called “This Is Me.”

As I saw that lovely Creative Commons license on it, I thought I’d whip up a version for folks interested in social media and the digital identity implications in the non profit and NGO sectors. I thought it would be handy in an upcoming workshop I’m facilitating for the CGIAR starting next week.

Pat Parslow and Shirley uploaded a version to a Google doc. We edited, I did some rewrites and trims, and here is the first draft. I’d love feedback!

thisisme-ngo-v11

(updated to latest version on Thursday, May 21)
(Edited September 7 – there is now a version in Arabic here via the Social Media Exchange)

(Edited August 21, 2012 – file link has been repaired and there is a new Student version coming out in September!)

Between disagreement and cynicism

Flickr CC photo by Laura Whitehead (I wrote this in January – never finished, nor published it. I’m cleaning out some blog drafts and it felt worthwhile to try and tidy this one up and get it out. )

As I chew over my learnings of the past week in Rome for the Share Fair and work at IFAD (the International Fund for Agricultural Development, another UN Agency), one lesson I clearly needed to learn was the boundary between edge of disagreement and the pit of cynicism.  As a facilitator, I am often accused of abusing political correctness, or even of being a Pollyanna. In my advocacy of communities, I have been cautioned about the negative influence of groupthink and the erosion of tolerance for diversity. 

I often think of these admonitions as reactions reflecting past negative experiences of something. “I had a group exclude me, therefore groups are more about who is out than who is in.” Or “the politically correct forget the value of critical thinking.” I have always struggled to respond to these comments because they are always correct – some of the time. There are counter examples in every case, and counter patterns. Everything has a dark and a light side, so our generalizations are as damaging as they are helpful.

My only way to cope with this is to try and practice a set of principles that work to promote as generative and useful contexts for working as I can. But heck, like everyone else, I fail. All the time. I abuse my own values. 

I noticed one situation last week that really stuck out for me. I was getting very frustrated with the planning process of the Share Fair over the last few months. I felt a sense of fear to really live into the spirit of knowledge sharing. A protection of organizational rather than collective values as five organizations collaborated to create the event, and the oppressive weight of political formality that is embedded in some of the organizations.  I even got petulant and threatened to not come. Uh oh. 

But I flew to Rome. I was frustrated that the sessions I was to facilitate were labeled as “discussions” – faint cover for “traditional panel sessions,” and that I was assigned a technical session I knew little about. In short, I found a lot to complain about and expected little. Uh oh.

When did I slip from disagreement to cynicism? How could I then let my cynicism dampen or even hurt others who were trying their best to make a positive outcome? One of the lead facilitators, who was overburdened not just with the Fair, but with other work and the typical string of mishaps outside of work, said something to the effect that she had chosen optimism as her approach in the face of challenges. 

Where is the line between constructive disagreement and engagement and the heavy dampening of cynicism? How do we continue to push forward and not fall back to old habits, work with all the negativity, and still retain a sense of possibility and optimism? And why is this so important?

During the Fair, sure, there were a lot of cool things we could have done. Did they go as far as they could have? In many cases, no. But did they go far ENOUGH? There was a palpable sense of learning permeating so many of the sessions. There were people huddled in conversation in the booths and over coffee. (I have to say, I’m SO happy that the decision to have  a dedicated coffee/food bar IN the actual event area was preserved. I can’t say enough of the magical power of food and good Italian coffee to convene knowledge sharing moments.) So what if the opening was stiff and formal. What about the excitement of participants in the blogging session who said “NOW I know what blogging is all about.” Or the colleagues from different organizations who sat together in a panel discussion and discovered important intersections in their work.

In our aspirations to make something the best it can be, we can be blinded by the “rightness” of our own ideas. So, they might be right. But they are not the only possibility. Big ships turn slowly, but the people on them can still be individually and collectively nimble. Cynicism dampens the human spirit. Constructive and positive (in attitude and spirit) disagreement can stimulate innovation and growth. We should no more keep quiet with new ideas just because they are disruptive than we should condem others because they don’t see nor appreciate our divergent ideas. 

I was in a conversation with one of the responsible staff for the fair. I was chastizing him and his organization for not taking the leap of leadership into experimentation for positive change. I said people were being too safe. 

He looked at me, an outside consultant, and said “thats what we hire you for.”

If this is true, then my role as external agent of disruption must continue to offer divergent perspectives, but not fall into the trap of cynicism. Then my value disappears.

 

Photo: Uploaded on January 18, 2009 by Laura Whitehead

In Memoriam — Peter Kollock

Peter Kollock via UCLA TodayIn Memoriam — Peter Kollock / UCLA Today

Peter Kollock, 49, a professor in the Department of Sociology, was killed Saturday, Jan. 10, in a motorcycle accident near his home in Calabasas. Trained as a social psychologist in experimental methods, he was an exceptional teacher who provided his students with the analytical tools and life wisdom to reach new levels of personal and social understanding.

Peter, we never met, but through your writings, you were a teacher to me and your writings on how we are together in cyberspace has informed so much of my work and online life. You will be missed than perhaps by more than you could imagine.

Your recommendation has power

I started entitling this blog post “don’t underestimate the power of your recommendation. Then I stopped myself. There are enough “don’ts” out there already!

I have barely read the blogs of dear friends and trusted colleagues over the past months. The toll of 76,950 miles of airplane travel (and countless trains and buses) last year really dug into both my blogging and my blog reading. I am having to clear all my blog reading subscriptions and start again from zero which I am doing today. I did that to all my “nice but not necessary to respond to emails and forum postings” on December 31st. I am also noticing that being home for a full month, exercising, doing yoga and eating right has restored my energy. I guess that means I’m ready for the overseas trip that starts tomorrow! Here I come, Roma!

But some stories beg to be passed along, and this one from Lee and Sachi LeFever at CommonCraft is one of those stories that makes the point of the importance of recognizing the power of both recommendation, story and reciprocity. Read for yourself.

Photo by Sachi LeFever via Flickr creative commonsThe Best Christmas Gift – From a Driver in Sri Lanka

We became friends with Mervyn and had a wonderful time in Sri Lanka.  We always felt safe and Mervyn was a perfect driver and guide – he gave us a local’s perspective and became our friend. He introduced us to Arrack, a favorite alcohol of locals.  We told him that we would write about him on the Internet and hoped it would help his business. It was the least we could do.

Last night, on Christmas Eve, 4 years after deciding we would go on the trip, we received this email message from Mervyn:

DEAR SIR,

HOW ARE YOU? I AM FINE AND ALL OK WITH ME. I HAD GOOD BUSINESS FOR THIS YEAR. THAT IS BECAUSE OF YOU. THIS YEAR 90% FROM THE BUSINESS I GOT FROM YOUR WEB SITE THAT YOU RECOMAND ME. I SAY AGAIN AND AGAIN THANK YOU VERY MUCH.

I WISH MERRY CHRISTMAS AND A HAPPY NEW YEAR TO YOU AND YOUR WIFE.

MERVYN

This message made our Christmas extra special this year. Mervyn is honest, has a good heart, is very hard-working, and deserves to have a successful business.  It’s inspiring to me, as a blogger, to think that a couple of blog posts can make such a big difference to someone like him on the other side of the world. Our post is the #3 result for  “Driver Sri Lanka” on Google. I hope we can continue to help Mervyn’s business in 2009.

In the days of loose ties and swift creation and forgetting of connections, a small signal sent out in gratitude and appreciate can have unexpected results. Yes, our complaints may get those big businesses to improve their customer service if enough of us bitch and moan. But our little, individual generative acts, can have swift and powerful repercussions to people like Mervyn.

Who have you thanked or recommended today? How will that help them have a better financial year in tough times, or simply give them a little energy to get through the day?

I’m saying thanks to Lee and Sachi for blogging about Mervyn. And for Mervyn writing back to tell them what was the result of that blog post.