I’m not a whale

phytoplanktonI pretty much ignored work, blogs, and Twitter over the holidays to be more present with my family and to give my brain a break from thinking about work all the time. (By-product of a work-a-holic practice.) I did go through my Twitter contacts and accept all the requests to follow. Then I made my feed public. It was the “Return of the Plankton.” The convergence of those two things put me over the edge. The flow from Twitter was more than I could digest. I lost the feeling of intimacy of connecting with friends and friendly strangers.

Then I read Jim Benson’s recent post on Twitter, Seeds of a Meme. And I started nodding.

Twitter has been called a conversation ecosystem. It is actually part of a larger conversation ecosystem that includes .. well .. everything. Blogging, Facebook, email, chats at a coffee shop, daydreams.I see Twitter as a plankton layer-level of the ecosystem. Every animal on earth does not need to eat plankton, but without plankton we’d all be in a world of hurt. “Everyone twittering” seems like an absolute nightmare.

Everyone will not be twittering.  Everyone will not be blogging.

But conversations will start in one medium and move to another and then another.  From Twitter to blogs to mainstream media to public discourse.  Twitter and its successors will seed the conversations of the future.

White filter feeding anemone

Spot on, Jim.

From a practice perspective, I have to trim back down the number of people who follow me. I’m not sure I care if my feed is public or not, but it does act as a filter on requests to follow and discovery of new people. It’s not that I’m against discovery, I just can’t handle the volume.

I am not a whale, a filter feeding white anemone, damselfish, nor a basking shark. I do not eat plankton as my primary diet. My form does not have enough of those feathery things, with large surface areas to filter in all the phytoplankton. For my phytoplankton (Twitter) is seasoning to the rest.

Learning Over Each Other’s Shoulders

(Note: this  blog post dates from September 13th 2007 on my old blog. It had  been in limbo since August 30th. There was so much more to add, but I decided it is time to put it in the wild and not lock the partial thinking in the “draft” queue! Now I am republishing it today as I have a coda to add and the older blog post is hard to find…)

The Original Post

I have been part of quite a few informal conversations recently about how to “learn how to do this web 2.0 stuff.” Not just learn it, but learn it in the context of it adding something useful to our work and lives. The volume, the subtleties of useful practice, can feel overwhelming. Our sense of inadequacy can paralyze.

In Cali, Colombia, I led a workshop about facilitating online interaction and we used the Social Media Game to add context to this flood of “cool new tools with weird names. ” I think the most engaged moment was when people were in small groups, explaining new tools to each other and thinking about what might be useful in their work. It was still pretty abstract. We did not get hands-on. But people noted that the tool stuff was of a great deal of interest.

I always try and promote the people and process stuff, but the reality is that tools are often the “door opener” to the process conversations because they are more tangible. So being able to “look over the shoulder” as someone uses the tools in a social context would be really useful.

In Bogota, Colombia at the very well attended “Quality in eElearning” conference I had a side conversation about ways to usefully use Twitter, Wikispaces and del.icio.us with a couple of my co-presenters, and a separate conversation with Jay Cross about doing an “Over the Shoulder” camp. Inthe instance with Ulf-Daniel Ehlers it didn’t start out as a conversation. I had mentioned and showed a Wikispaces page in my presentation the day before. During the third day where we were relaxed in the “participant” role, I was sitting next to Ulf and noticed he was messing with a wikispaces page he had set up. I showed him a couple of things. He shared a few links. Together, we figured out how to embed del.icio.us links into a Wikispaces page from a great blog post I had found a while back. In the mean time, Virginie Aimard was looking over from the other side, following silently along on our digital journey. Back and forth.

A few weeks later I was the guest for a “10 Minute Lecture” for Leigh Blackall’s Online Learning Communities course, centered in New Zealand. (You can see the slides, audio and Elluminate recording here.) The theme was peer learning – a communities of practice perspective. Leigh had initially asked me to talk specifically about Peer Assists, but I felt a larger issue tugging at me – this “over the shoulder” stuff.

We talked about this mode of learning from each other. I really enjoyed the conversation and poof, the hour was up. But then the blog posts from course members started showing up – those who were in the live session and those who viewed the recording. There the themes of inadequacy, of the pressure of time to do this learning, of possibility. I felt this little frisson of learning, that was a bit of learning over each others’ shoulders. For me, it was then important to comment on each of the blog posts that mentioned my name, thus showing up in my feed reader, because learning from each other has that back-and-forth quality. It is iterative. Conversational.


And so this thinking, doing, experiencing, advocating for over the shoulder learning comes back to a reflective blog post. Because reflection is the final piece that cements it together.

Comments from the original post on Blogger:

2 Comments:

Anonymous Beth Kanter said…
Nancy: I love the idea of “over the shoulder” camps. At one point, durin my circuit riders – we used the term “shoulder-to-shoulder” to describe informal, small group computer instruction. So, what you are talking about is the network effect of this type of learning?

3:20 PM
Blogger annelizbeth said…
Fascinating…absolutely fascinating. I am currently engaging in an effort to provide a perspective on the state of “learning” for a npo client…will be sure to include your futuristic thoughts around where we are headed…!

7:43 PM

Today’s Update

I have been sick with the flu the last 10 days, eliminating any chance of finishing my year end work and having time for reflection. I have an RFP that I have to respond to this week so I was reviewing some of my pertinent materials – particularly those related to peer learning and online facilitation.

I realized I have never classified much of my work as “peer learning.” More often this has come under the rubric of learning from and with each other in networks and communities (i.e. communities of practice, etc.) I have had a bias for on-the-job, in-the-moment, just-in-time and informal learning, supported with appropriate formal and structured learning. These peer based options give us the opportunity to learn both in context and with the give and take that reveals the texture and nuances of those contexts.

It is beyond obvious to state that digital technologies have expanded our possibilities for these peer learning forms. So the reflective question going back, and the learning agenda question going forward is what will advance and deepen our ability to learn with and from each other in the coming year?

What do you think?

Repost: Blogs and Community, Launching a New Paradigm

One of the hassles of moving between blog software is the difficulty of finding old stuff in the archives. Today someone was looking for this article, Blogs and Community – launching a new paradigm for online community? and it was really hard to find. So I’m “reprinting” it here on the WP part of my blog for easier future finding!

Blogs and Community – launching a new paradigm for online community?

First published 2006 in the Knowledge Tree
Edublog award winner, best paper, 2006

In September, the following article of mine was published on the The Knowledge Tree. I decided I’d like to have a copy on my website, so I’m reproducing it here. I’ve added a little postcript to the end. Plus I learned yesterday that the paper was nominated for an Edublog award. More on that in a separate post.

Just a note to those seeing it as I first put it up, I have some work to do to put the graphics on my site, so it may be funky till I work out the tweaks. The tables about 3/4 of the way down are easier to read in the word/PDF versions. I’ll also get a PDF up here as well, but in the short term I’ll link to the copies on the Knowledge Tree site!

For downloads of hard copies (word and pdf, go to the Knowledge Tree site. Click to access the recording of the live gathering and conversation in which we furthered this exploration.

Continue reading Repost: Blogs and Community, Launching a New Paradigm

Promoting awareness or crossing the line?


Crossing the line

Originally uploaded by Aeioux

 (Edit at noon: Make sure you read Jay Fienberg’s post in the comments. He takes this deeper and really hits the important points.)

Yesterday while messing around with my Feedblitz account (part of this whole blog update/move project) I activated something that automatically posts a tweet “from” me each time I post to my blog. Then I promptly forgot about it.

Today I was browsing my tweets and saw this post from me that I did not recall posting. Oh yeah, that automatic thing. It didn’t feel quite right to me, so I asked my Twitterfriends what they thought. This is what they said. My “unease” seems to be validated by my network. So I went and undid that bit of technology. No more autoposts to Twitter. It feels like the cost of promoting awareness, for me, transgresses my relationship with my network. This is a very personal reaction, but I don’t want to cross the line.

@NancyWhite good for notificication purposes but is it really twittering?
catspyjamasnz (catspyjamasnz) via TwitBin at 10:20

@NancyWhite auto post of blog entries are fine for bots but work badly for humans, at least until post software gives you more control
Edward Vielmetti (edwardvielmetti) via web at 10:14

@nancywhite I use alexking plugin for wordpress and it does not always makes the link (tinyurl) correct. What do u think of tweets in posts?
Christian Kreutz (ckreutz) via web at 10:12

@NancyWhite god knows how bad it would be if someone gave me a plugin to Twitt every Last.fm scrobbled song 🙂
David Ramalho (dramalho) via Snitter at 10:10

@NancyWhite doesn’t mean that you shouldn’t use Twitter to promote the odd post , just that being systematic about it = RSS 🙂
David Ramalho (dramalho) via Snitter at 10:09

@NancyWhite Hi Nancy – haven’t used them, tend if relevant post to followers to put up a tweet about it at times! And there’s RSS and others
Laura (LittleLaura) via twitterrific at 10:08

@NancyWhite – personally, I don’t like them – that’s what RSS readers are for, IMHO – why should Twitter try to be all things to all people?
Koan (koan) via twitterrific at 10:08

@NancyWhite Kinda kill the sense of RSS 🙂 , or extend it to Twitter (but probably abuses it) 🙂
David Ramalho (dramalho) via Snitter at 10:07

@NancyWhite – I am not thrilled with the tools that auto post blog entries on twitter. No detail and so it doesn’t seem like conversation.
Jim Benson (ourfounder) via Snitter at 10:07


What are your most useful synchronous online facilitation practices?

It amazes me how much the online interaction world has moved to embrace synchronous interaction. And not just in the same time zone. It is becoming common for me to have meetings at 6am or 9pm with colleagues spread across the world. We’re using VOIP, chats and more web meeting tools.

In exploring design options for synchronous meetings, I have been thinking about a gradient of modalities and technologies. For one shot interactions where you cannot expect a lot of investment in learning tools or processes, the conference call (land line and/or VOIP) is still the dominant choice, but I try to include SOMETHING visual in the mix. It could be a document or slide deck sent in advance via email, or browsing a shared webpage. Skype’s latest, version 3.0, has a plug in for a shared white board. It can only serve 2 people, but it allows another modality. Likewise, they have a co-browsing tool (which I’ve not explored yet) which could be a really great addition.

The reason to have something beyond the voice is two fold: one is to increase our engagement and participation, particularly for those of us who are not great in an aural-only mode. With a visual, I’m less apt to start doing my email or staring out the window. For the same reason, I love my cordless phone because I find I listen to long phone meetings better when I can walk around and move away from my computer. It does something to my thinking. I’m still hard wired for VOIP calls and, despite the price, I am tempted to get a bluetooth headset for the computer.

The second reason is other tools can support the process of the meeting or gathering. Using a chat room to collectively take notes, or a wiki to evolve the agenda and take notes during a meeting. Co-editing WHILE discussing a document. Queing up questions in a larger phone meeting via chat so that a) you know you are on deck to speak and b) people have a chance to be heard, especially if they are less inclined to jump in to a conversation.

When you get to the place where you are doing larger meetings (over 8 or so), or are doing ongoing live meeting practices, it starts making sense to consider more sophisticated tools and pratices. This is where things like web meeting tools, co-browsing, and such can be useful.

What I notice about web meeting tools is that most of us don’t know how to make the most of them. We may learn how to use all the tools and features, but we haven’t had exposure to good facilitation practices. We try and duplicate offlinen experiences (be they useful or not) and not really take advantage of the medium.

People like Jennifer Hoffman and Jonathan Finkelstein are seasoned synchronous facilitators who have written about the practice. I’ve been reading Jonathan’s latest, “Learning in Real Time” and it is full of great advice, particularly in a learning setting. Jonathan covers the why’s what’s and how’s. His technical review of web meeting features is excellent.

In the “why’s” he talks about the “threshold to go live.” In other words, know WHY you are going live. There is still a heck of a lot of useful applications for asynchronous online interaction.

But let’s get to the facilitation bit (Chapter 5) where Jonathan dives into practices. I love his line “inflate a bubble of concentration.” In other words, when we facilitate synchronously we not only have to manage the software, the domain of the conversation, but we also are working to legitimately request and get the attention of participants who, for the most part, we cannot see. We have to do this across a diversity of styles and skills. It is truly a “ringmaster” job.

There are some great examples in the book, and if you are facilitating online get the book. What I notice is that Jonathan writes about something I learned from my colleague, Fernanda Ibarra. It is the masterful use of a shared white board to move people from being consumers of a meeting to being active participants. Fernanda showed me how she prepared a whiteboard screen with clipart of a circle of chairs. As people entered the web meeting space, she invited them to write their names under a chair. This helped orient them to and practie with the tool, created a sense of “group” and gave a visual focus as people entered the “room.” It was brilliant. I’ve riffed on that idea and found it very useful. We’ve done After Action Reviews with the white board taking the place of a flip chart used F2F. We’ve even had virtual parties. This brings together voice, text, and images.

But back to the practices and skills. What would you say are the top three skills of a synchronous facilitator? The top three practices? Why?

Other Resources:
Top Synchronous Training Myths and Their Realities – By Nanette Miner
InSynch Training and their Synchronous Training Blog
LearningTimes training