Reflective Teachers

When I’m designing or coaching design of learning experiences, including “classes” or workshops – any form – I like to include a reflective activity for whomever is teaching, facilitating or leading. And I like it to be visible to all the participants. This role models reflective practice in learning and removes some of the distance (power and participation) between the teacher and the participants. I believe in some way we are all on the learning path, even though our roles may vary.

In that vein, I wanted to point out Howard Rheingold’s Teacher’s learning journal | Social Media CoLab.Howard starts his reflection with goals:

My teaching goals:

I want to create the conditions for the class as a whole to make something magical happen. I want students to take away from this course all the learning outcomes I explicitly describe, but I also want to achieve much more: I want to awaken those who have been lulled to semislumber by so many years of desks arrayed in rows and “will this be on the test?” — I want to awaken them to their own powers to use online tools and their thinking skills to not only cope, but to thrive in a world that requires continuous learning. I want to grow more aware along with my students. I want to model and facilitate exploration of and reflection about the impacts of our own media practices. I want to induce student teams to outdo each other in coming up with fun, thought-provoking, incisive, profound, ways to engage with the texts and ideas. I want to inspire so much interest in social media that students read all the required texts and even some of the recommended texts.

Why I teach this way:

The subject itself has compelled me to teach about it: I have personally explored, observed, exploited, and analyzed media since internet-based communication was in its infancy, but when social media grew from a playground and laboratory for a small group of enthusiasts into a worldwide platform for commerce, politics, sociality, I became convinced that knowing how to use and think about social media could influence the final shape of the emerging infosphere. What you know and do today matters because it will be part of setting the rules for who can use these media, how they can use them, who will profit, and who will control tomorrow’s media. When I started teaching, students were starting to use Facebook — and they were already accustomed to surfing the web during class. The same media I’ve been using and which I’m now teaching are also directly challenging traditional methods of teaching and learning. Believe it or not, the ability to find out in real time whether the professor knows what he is talking about — and to silently share what you’ve discovered with the other students in a class — is a relatively new thing. When I started asking around about how teachers and students were  using social media for learning, and started asking the students themselves about what was working and what wasn’t, I began to learn that students thrive and learn from conversation among peers as well as the traditional public performance of whole-class discussion, that students’ collaborative projects amazed me and the other students with their ingenuity, that some risk-taking was exhilarating. Much of the structure of this class comes from the explicit feedback, experiment, and risk-taking of previous classes.

Given all that I’ve said so far, this description of the ideal 21st century teacher makes sense to me. I believe I fulfill some of these requirements. I strive to fulfill others. I vow to adapt, communicate, learn, envision, lead, model, collaborate, and above all, take risks. I take risks because I’ve learned that if you try something larger than your capabilities, you’ve learned something about doing something big — even if you fail. If you succeed admirably at doing something that you know you can do, you’ve learned something about doing something small. There’s nothing wrong with doing small things well. But I’m here to help those who want to go for it. This century requires thinkers who know how to take on significant challenges.

What happens, what changes when we share our intents? Does this bias participation? Seed the idea that the intent behind our actions shapes those actions? How do you as a teacher or leader show your intent?

Questions: a thread through current work

Life has been a whirlwind of work. Keynote and workshops for the Girl Scouts of America Leadership and Development Conference,  iterative design work on a bunch of client projects, from planning to post-event evaluation, a large global e-consultation followed by a large face to face decision making meeting, and coming up this week a lovely two day graphic recording/facilitation workshop up in the mountains of Central British Columbia.

While whirlwinds are deep experiential times, they leave little for reflection (including blogging). This morning I took a few moments before ramping up to full production mode and I was skimming my blog feeds.

I love Palojono, the blog of Jono,  a designer who is a great writer and visual thinker.Jono helped me reflect, to see the thread through my current work. My practice right now is very focused on using questions. We have really spent a lot of time designing the questions that sit underneath consultations and meetings. I build questions into my talks. Thank you Jono, and here are some of your tips I’d like to share out and amplify with my network. His are related to giving a talk, but as I read them, I could easily pull them into other contexts.

via palojono: Asking great questions at talks.

Great questions…
1. Build a relationship between you and the speaker
A good question is an effective way of telling someone, yes, I get it, and what’s more this is interesting to me. It allows them to recognize you and increases the chance and ease of meeting up after a talk to discuss in more depth through the common ground created.
2. Let other’s know who you are
Asking a question in a room of strangers is an opportunity to share a little of yourself, what you’re interested in, who you are, and what you know about the subject. On many occasions, strangers have introduced themselves to me after a talk simply because I asked a question. In case you can’t tell, I think great questions are a great networking tool. (Nancy’s Note: relationships, trust, “entry doors…”)
3. Start conversations
In very many talks there is as much to be learned from the audience as the speaker. Asking a great question invites others to chime in and start a natural dialogue that is often more revealing than any prepared presentation. (Nancy’s NoteThen shut up and listen! ListenNote?)
4. Buy others time
There are many times when the bell sounds on a talk and “Any questions?” shoots round the room before I’ve barely had a chance to process the last thing that was said. A first question plays the invaluable role of giving others a little chance to think about what they want to ask once the speaker has finished. Sometimes we just need a little processing time before we’re ready to share. (Nancy’s Note: the basis of improvisation – make the other person look good!)
5. Relate the content to what you care about
Questions beget answers. Many people forget that a question of a speaker really allows you to learn an answer to your situation. When it’s a talented and experienced speaker it’s really an incredible opportunity. A great question plays the useful function of steering the talk towards what’s more relevant to you. (Nancy’s Note: from a communities of practice perspective, this hooks into the importance of finding shared domain!)
6. Force you to engage in the talk
Challenging yourself to think of great questions also forces you to think through the content of the talk and compare it to what you already know. It’s too easy to let a good talk wash over you, and a bad talk not even enter. I typically write a big question mark in the corner of my page at the start of a talk and use it as the seed for a question mindmap. Setting myself the responsibility of asking a great question means I not only have to pay attention, but I have to think critically about the talk all the way through. What a great cheap way to max out your value.

Chris Corrigan; Learning from Failure

Don't be chicken(Yes, I’m  popping my head up after a month of  heavy work and little inclination to stay at my computer as summer finally arrived in Seattle.)

I have long been a fan of learning from failures. In college, a friend of mine told me the day before I graduated, “I never met anyone who could fall down and get up so quickly.” When I picked up on Dave Snowden’s “safe-fail” experiment language I said YEAH!

Last month I happened upon a post by Chris Corrigan on just this topic. It was juicy and relevant. I work with many professionals for whom the risk of looking anything less than competent is not an option. This is a barrier. Chris sees this too.

The pressure that comes from perfection and maintaining a failsafe environment is a killer, and while we all demand high levels of accountability and performance, working in a climate where we can fail-safe provides more opportunity to find creative ways forward that are hitherto unknown.

My first line strategy is to role model. When I’m uncertain, I talk about it. When I am not sure something will work, I position it as an experiment. Just a shift in language can change the environment for risk.

Chris gets at this more clearly.

1. Be in a learning journey with others. While you are working with people, see your work as a learning journey and share questions and inquiries with your team.

2. Take time to reflect on successes and failures together. We are having a lovely conversation on the OSLIST, the Open Space facilitator’s listserv about failures right now and it’s refreshing to hear stories about where things went sideways. What we learn from those experiences is deep, both about ourselves and our work.

3. Be helpful. When a colleague takes a risk and fail, be prepared to setp up to help them sort it out. My best boss ever gave us three rules to operate under: be loyal to your team, make mistakes and make sure he was the first to know when you made one. There was almost nothing we could do that he couldn’t take care of, and we always had him at our backs, as long as he was the first to hear about it. Providing that support to team members is fantastic.

4. Apologize together. Show a united front, and help make amends when things go wrong. This is a take on one of the improv principles of making your partner look good. It is also about taking responsibility and having many minds and hearts to put to work to correct what needs correcting. This one matters when your mistake costs lives. Would be nice to see this more in the corporate world.

5. Build on the offer. Another improv principle, this one invites us to see what we just went through as an offer to move on to the next thing.

6. Don’t be hard on yourself. You can’t get out of a pickle if you are berating yourself up for being there. I find The Work of Byron Katie to be very very helpful in helping become clear about what to do next and to loosen up on the story that just because I failed, therefore I am a failure.

I like that last one. I am on part work/part vacation this week. I will have to practice that! Go for it. Don’t be chicken.

(Photo is mine from the Agricultural Sustainability Institute at the University of California, Davis)

Acceptance in the Flow of Facilitation

Via a tweet today from @HHG I came across a blog post from author Susan Piver on Buddhism and Relationships: 3 Stages to Heal a Broken Heart. I was taken by the post  not because I am currently experiencing a broken heart, but because her three bits of advice seemed incredibly relevant to the practice of facilitation.

It is so easy to get blocked by our own feelings of wanting to both succeed in facilitating and to be accepted or “do right” as the facilitator. It is easy to get caught in the emotions of others in moments of heat and fire. It is easy to beat oneself up – and that rarely makes us better facilitators!

Open but still largely unread on my desk is the book, “Standing in the Fire: Leading high-heat meetings with clarity, calm and courage,” by Larry Dressler.  It too, is about how we accept what is happening around us as a way of staying usefully engaged, rather than consumed and frankly, burnt out and hurt.

I am deeply interested in these practices as I feel I have finally begin a phase in life where I am breaking free of  old “please the people” habits and finding more comfortable ways of holding disagreement, conflict and dissent. I want to find practices that bring in critical thinking, use the heat instead of pouring on water at the first spark.

Here is a bit from Susan’s post. I have edited out the specific material about heartbreak and out of respect for her full text. So click in and read the rest.

I have three suggestions for figuring out how to accomplish this very mysterious feat of feeling without attaching a narrative as to what it might, could, should, or dare not mean.

1. Develop a non-judgmental relationship with your mind. …When you’re under the sway of strong emotion, you come into contact with a state of being that I like to call Insane Obsessive Thinking. If only, I should have, what I really meant was, how dare she, I am a loser, you are a loser, love stinks… .Without addressing a mind run amuck, the chances of skillfully working with your feelings is kind of limited. So I suggest introducing a note of discipline to your everyday life, beginning today. Spend some time everyday, not squashing your icky thoughts and promoting your good ones, but simply watching your mind in a relaxed way—no matter how wild it gets, you can remain steady. This is what meditation teaches you how to do…

2. Stabilize your heart in the open state. When you regain some sense of dominion in your own mind, naturally your attention will turn toward that raging, screaming, 24/7 searing thing in the middle of your chest—your heart…

3. View your whole life as path. With a sense of clarity in your mind and stability in your heart, the third stage becomes something altogether different. There is no practice associated with this one. With mental clarity and emotional stability comes the ability to see your entire life as path. You have created the foundation for an entirely authentic life, one full of joy and sorrow, meetings and partings, giving and taking, and deep meaning. ..

via Buddhism and Relationships: 3 Stages to Heal a Broken Heart | Susan Piver.

How do you stand in the fire? Accept and move forward as a facilitator?

Photo Credit: http://www.flickr.com/photos/flavor32/248040902/

Debrief: the role of visuals in online community management

Today I was a guest of the Community Roundtable, sharing some ideas about the role of visuals in online community facilitation and management. This is the first of two such gatherings this month. The second will be in the context of online learning for the Knowplace event next week. Screenshot of shared drawing

We used my free Vyew.com space plus Slideshare.net (since my visual slides created a humongous file size and I was too lazy to break it apart.) I like Vyew’s white board, simple set up and the ability to easy make every participant a collaborator with access to the white board tools.

I offered a bit of context on the general role of visuals in group processes, then some stories about translating those ideas online. After that, the fun really began as we drew together. First I asked them to draw without talking. Then there is a little tool in Vyew where you can make your cursor invisible, so people could not tell WHO was drawing what.  I asked them to activate that feature. Then we debriefed. The comments ranged from feeling free to collaborate on an image, to struggling a bit with the tools, to drawing off by oneself in a corner. Some liked the anonymity, some didn’t. Then we talked about how such exercises could be used, particularly in a work context where this might otherwise be seen as frivolous.

Afterwards my hosts, Rachel Happe and Jim Storer were kind to offer (and allow me to share) their feedback. I appreciate that in return for my time in being their guest.

Rachel’s Notes:

I thought it went very well given that most of the people on the call were completely new to the idea of drawing online or together.

The different chairs as an opener gave people a framework/context that they could relate to in order to get started.

I thought the slides plus the playing were a bit hard to fit into an hour but given that I was surprised how active people were – most people seemed to jump right in and unlike the phone, people didn’t have to take turns so everyone – even if they were not collaborating per se – could participate right away which is often really hard to get them to do verbally even if you do call on them and give them time on the call.

Intentionally cutting off talking was also interesting – kind of an odd sensation since I rely so much on getting explicit confirmation from people. Really interesting to watch how collaboration unfolds without voice.

It’s definitely given me some things to think about for our own use.

Jim – other thoughts?

Rachel

Jim’s Notes

Great session! I was trying to observe and participate, which was a bit challenging. I eventually just gave in and participated. Gave me a lot of ideas on how to introduce people to one another. Since using tools like that feels a little silly, it breaks down conventions and barriers pretty quickly. I loved to see how people co-created with each other.

Too much to digest so soon… I wish more members had joined in. They would have enjoyed it.

Thanks again Nancy. I just wished I’d had a chance to tell everyone how I started following you back in 2002 (I think) when I first found your Online Community Toolkit. 🙂

I’ll return with the debrief after the Knowplace event on the 23rd!

Here are the slides: